2023 Hilton Status Retention

[PlutekPlutek]

So who should you believe? If either?
Just spreading doubt as I seem to be about the only one who hasn't got the offer

I didn't receive the offer either. Applied through the website, and it seems active under My Offers. T&Cs mention that you must have received the offer to be eligible, so I'm not super confident they will honor it.

 

[exceladdict]

Not eligible via that page and nothing showing on my offers page. Wonder if an email will arrive.

 

[jase05]

Not eligible via that page and nothing showing on my offers page. Wonder if an email will arrive.

It does state very Cleary in the T&C’s that it is targeted so I’d be trying to make contact with them

This offer is only valid and exclusive to select members and is not transferable. To be eligible for this offer from Hilton Honors, member (1) must have received this offer directly from Hilton Honors​

 

[exceladdict]

It does state very Cleary in the T&C’s that it is targeted so I’d be trying to make contact with them

This offer is only valid and exclusive to select members and is not transferable. To be eligible for this offer from Hilton Honors, member (1) must have received this offer directly from Hilton Honors​

Will do, tried live chat today but it was offline.

 

[Freq Flier 2013]

Anyone have an email address to Hilton diamond support to get the correct answer Re promotion.

 

[Flashback]

Anyone have an email address to Hilton diamond support to get the correct answer Re promotion.

[email protected]

 

[Virgin Bart]

Will do, tried live chat today but it was offline.

And has been, at all times of the day, for at least 4 days.

Post automatically merged: Jan 29, 2023

[email protected]

Washing for a response, it's been 4.5 days

 

[SimonD]

The T's and C's do not explicitly state that you need to get an email. The wording is "must have received this offer directly from Hilton Honors". I would make the argument that I have received the offer directly from HH by logging into my account and seeing it as an 'active offer'.

 

[JasonD]

Enrolled in this offer through the website, currently Gold.
Used online chat last night and they confirmed 1 night needed to retain gold

 

[Brissy1]

Enrolled in this offer through the website, currently Gold.
Used online chat last night and they confirmed 1 night needed to retain gold

Can you access or keep a record of the online chat?

 

[JasonD]

Can you access or keep a record of the online chat?

There’s no option to save/email the chat, so I did take screenshots just to be safe

 

[kpc]

I just got the email saying I'll maintain my Hilton status (Diamond) with 1 stay between 1 Jan and 31 March Stays already booked in the period count. Does anyone know if award stays count as well as I already have an award stay booked in the petiod? Or it has to be a paid stay...?

Never got an email reply from Hilton so I rang the Hilton Diamond desk in US who confirmed that award stays count...woo hoo as I already have an award stay booked at Conrad Cairo in early March. Cancelled my unnecessary paid stay at Hilton Sydney this Sunday!

 

[aaronm]

Was pleasantly surprised to get the email, was going to drop from to Silver from Diamond. Happy to boost status for 12 months for the price of a night at the Doubletree.

 

[Brissy1]

Haven't received any email .
On the app, select "offers", lots of offers there but not the 1 night to retain diamond.
But I logged into Hilton account on the web, and the "Tier Last Call..." shows up under "active offers" ! 58 days left.
Is this what you eligible people are seeing?

 

[Virgin Bart]

This is what I see too, didn't get an email. And Diamond desk replied confirming one stay will trigger the extension.

 

[SYD]

But I logged into Hilton account on the web, and the "Tier Last Call..." shows up under "active offers" ! 58 days left.
Is this what you eligible people are seeing?

Yes. When I posted the articles earlier, I interpreted that as an available offer - not realising that it was already “active“ offer for me! The email came later.

 

[kpc]

Never got an email reply from Hilton so I rang the Hilton Diamond desk in US who confirmed that award stays count...woo hoo as I already have an award stay booked at Conrad Cairo in early March. Cancelled my unnecessary paid stay at Hilton Sydney this Sunday!

Finally got an email reply....didn't address the Q whether an award stay counts for the promo so luckily I rang. Interesting to note it mentions that it is a targetted offer ..

Hi kpc,


It's my pleasure to assist you today with the Diamond tier Extension offer. This is Banwari from Hilton Honors team.

I understand your concern and I would like to inform you that as upon reviewing your account we found that your account is enrolled in Tier Last Call 2023 Promotion - Fast track to Diamond and you need to complete 1 stay or night between January 1, 2023 to March 31, 2023 for extend your Diamond tier and this offer is only for selective member, your Honors number was shortlisted for this offer.[\quote]

 

[exceladdict]

- did not receive offer by email nor did it appear on website
- enquired via webchat, they said to check my email
- asked if they could manually check my account
- offer now appears on my 'my offers' page

encourage enquiring if you don't have it appear or get an email

 

[SYD]

Got the email on this one too, confirming I’m registered to retain Diamond after a single night. I did nothing ahead of the mail; it just showed up. However, as I’m not certain about retaining VA WP after 2023, I think I’ll use the VA > HH Diamond one time upgrade in April, and that will cover HH through Mar 2025

I’m thinking of something similar albeit with a VA SG -> HH Gold (which should be available until mid year) before my VA soft lands to PS.

Letting my HH status drop to Silver (rather than stay one night) opens the door to the fast track promos for Gold (and more importantly Diamond) using IHG Diamond. Usually, you can’t sign up for a fastrack if already Gold or higher. So some method in my madness.

 

[kpc]

It is actually a no brainer for Hilton ...because I will now retain Diamond for another year I have just booked 8 nights over 4 stays in Europe later this year....having guaranteed access to the Executive lounge and free breakfast to offset food costs did not sway my decision at all
I also arrive at 0630am in one city and would get to the hotel by 9am...without Diamond status. I wouldn't even dare ask for an early checkin.