5,000 bonus points each on up to 3 international Qantas Hotels bookings (book by 5/8/24)

[Ktan89]

Cheers for sharing. I'll have to go down this path too

 

[RSD]

Looks like the stay points have arrived for my second 5000 points booking, but the 5000 bonus hasn't arrived yet... baby steps... baby steps...

 

[RSD]

If you pay for a hotel with points do you still earn points for the stay?

Edit - just found the answer to that question - NO. Looks like that mistake will have cost me a lot of points as I had 2x bookings that I paid for with points that would have also scored QBR 2000 point bonuses as well - dammit!

 

[SydneySwan]

If you pay for a hotel with points do you still earn points for the stay?

Edit - just found the answer to that question - NO. Looks like that mistake will have cost me a lot of points as I had 2x bookings that I paid for with points that would have also scored QBR 2000 point bonuses as well - dammit!

But if you part-pay with points you will still earn points on the cash portion. It is just like if you use a discount voucher - no points on the voucher part but still get points on the cash part. No idea how that plays out for bonuses.

 

[RSD]

BTW does anyone know if hotel stay points or the 5000 point bonuses get "deposited" in our QFF accounts at a certain time each day or do they just randomly appear throughout the day?

 

[CaptJCool]

BTW does anyone know if hotel stay points or the 5000 point bonuses get "deposited" in our QFF accounts at a certain time each day or do they just randomly appear throughout the day?

Some success on the email request

Hi CaptJCool Thank you for contacting Qantas Hotels. After review of the booking details I can confirm Bonus points are yet to be awarded. Please note it can take up to 8 weeks after checkout date for points to be reflecting in your account. If points are still not reflecting in your account after 8 weeks, please reply to this email so we can investigate

 

[nancypants]

I lodged a missing points claim and got a “points can take 6-8 weeks to come through”

 

[RSD]

I just received an email with a survey from QFF - this could be interesting

 

[kpc]

I might need to go down this pathway too...can you share the email address you sent the claim to? Ta

Thus is the response I got:

Hi kpc
Thank you for query regarding your booking xx_xx_x.
Please note that Bonus points earned from recent stays take approximately up to eight weeks to appear on your account from the date of check-out.
Should you require further assistance, please don't hesitate to contact us back.

 

[CaptJCool]

Thus is the response I got:

Hi kpc
Thank you for query regarding your booking xx_xx_x.
Please note that Bonus points earned from recent stays take approximately up to eight weeks to appear on your account from the date of check-out.
Should you require further assistance, please don't hesitate to contact us back.

given the lockdown about changing FF numbers after 4 weeks and the experience of points arrival one month after checkout (and they consistently have) the 8 weeks is a bit of a furphy - in my case, the dispute was likely on the timing of the booking which is only hours inside the specified booking period, and checkout being 2 August and it now being 20 September (51 days which is 7 weeks and 3 days) which means they were not in the pipeline since the other LATER booking had already seen the 5,000 points lob onto my account (AT around the 4-5 week mark post checkout)

the early bookings checked in late July / early August ought be done by now but of course later bookings may still not be checkedin or no showed...

 

[RSD]

Received the stay points today for the last of my hotels in China - then ended up creating a spreadsheet to compare points owed vs points received for the entire trip - after all the buggerising around chasing up points for hotels and MU flights etc I am now down to just 2x 5000 point bonuses owing - hopefully this week...

 

[RSD]

Well in yet another case of Qantas random weirdness that everyone can probably relate too - I seem to have now received the 5000 point bonus for the first and the third booking - but not the second one yet - despite actually turning up for the second one and being a no show for the third one due to a change of plans. Just another day as a QFF - you never know whether to laugh or cry...

 

[Kerrodt]

What sort of time delay are people experiencing from "checkout date" to "bonus points credited" date?

 

[RSD]

What sort of time delay are people experiencing from "checkout date" to "bonus points credited" date?

Seems to be that if you checked out on the 22nd of one month then you will get the bonus on the 22nd or 23rd of the next month - if it is going to come through automatically... if it doesn't come through automatically and you email chasing the points then you will get the standard "can take 8 weeks to come through" response - so basically you have to wait another month to see if they come through and then email again...

 

[CaptJCool]

What sort of time delay are people experiencing from "checkout date" to "bonus points credited" date?

4 weeks

That’s reliably consistent on my bookings
Why?
You can look at the booking and see if the points have been allocated. They lock down the FF NUMBER after 4 weeks…

I had two bookings on 3 June where for some strange reason my FF number had fallen Orf it. You can see that on the booking too

 

[RSD]

4 weeks

That’s reliably consistent on my bookings
Why?
You can look at the booking and see if the points have been allocated. They lock down the FF NUMBER after 4 weeks…

I had two bookings on 3 June where for some strange reason my FF number had fallen Orf it. You can see that on the booking too

You used the words "reliably" and "consistent" - are we discussing the same FF program?

 

[CaptJCool]

You used the words "reliably" and "consistent" - are we discussing the same FF program?

True
The one glitch reliably saw no FF Points on two bookings on the same day because the FF number dropped Orf the booking
The other 18 bookings all receiving the base 3 points per $ reliably after 4 weeks

As for bonus points well another question. Inconsistent

As for the win a 1 million points
They changed the rules to $100 or more per booking and “after you checkout”

 

[nancypants]

8 weeks and 1 day, sent in my second request for missing points

 

[RSD]

I wonder how long it will be until they run another similar offer? I've got to book a trip in the next month or so with stays in several locations.

 

[CaptJCool]

I wonder how long it will be until they run another similar offer? I've got to book a trip in the next month or so with stays in several locations.

Hmmm
They can’t even pay out all the 5,000 points for the first offer
Mind you overnight one of my 9 points per $ spend did arrive but that was in the “ordinary” course of 4 weeks later