Earn bonus points on Gift Vouchers - new and improved for Xmas.

[samh004]

I emailed, got a phone call the next day saying they would chase up. Today one lot turned up but not the other *rolleyes*

Better than none at all.

In a similar vein perhaps, I called to get some missing points, chose the frequent flyer service centre option and they said they'd call me back when done, and they did this afternoon. Good service all round.

 

[RickyT84]

The outstanding points from the second voucher which I have purchased (and partially used) have also been posted after a quick phone call to the QFF service centre. The operator promised to follow up the issue with their IT systems team and offered to give me a call when the posts are posted.

I received a call the day after I logged my request and the operator left a voicemail on my mobile advising me the points have been posted. Good service from the call centre.

 

[shellthom]

Im still waiting for my points. I sent through the voucher and the tickets issued as a partial use. I sent a number of emails. 1 was for the new vouchers to be issued - about 4 weeks after purchasing the flights, took 2 weeks via email to have that issue resolved - but I had called and gotten the voucher numbers in the mean time.
Since then there has been about 17 emails from qantas, each one requesting more information, when I provide it they ask for other information, one person was talking to me one day and it sounded like they would resolve it then I guess their shift ended and the next person couldn't be bothered to "read the file". The most recent email I had said I was not entitled to the points as I had purchased on the 27th which was after the promo ended and I needed to purchase on the 26th, to which I responded my original email included the gift voucher and flights purchased using the voucher. The purchase/issue date of the flights was the 26th and the voucher the 25th so by my calculation she should do her job better and not be inaccurate or rude in her manner. Have not received another response yet but as I am not back until next week now I will wait. Having gained a little bit of status bronze - gold on this trip I am hoping when I call next week the matter can be resolved.

* I work in a call centre/customer service environment I would never think to be so lazy in my job or rude to my customers, I thought that kind of service was only a prerequisite for the QF long haul FA's

 

[paultiffen]

I had no issues getting points. Have had some issues using vouchers when there are changes but have worked in my favour for red e deals so not too many complaints

 

[yuppieshrink]

So I bought my mother a $500 voucher at Xmas and got the points....I organized her a flight and there was $250 left over. I waited a while and didnt get a new voucher so I called the plat line and they organized a new booking reference voucher for the remaining $250. I just tried to use it for her, after being given the new voucher a couple of months ago, and it was all stuffed up saying she was booked to go to the USA (as it was a GIF apparently the computer thought this was a Florida airport). This was all explained to me when I rang the Plat line. So I organized the flight over the phone and then they wanted to charge me a credit card fee. The terms and conditions say "Qantas does not charge a card payment fee on gift voucher purchases or redemptions". I am redeeeming this voucher why am I getting charged a fee. Spent a long time on the phone and in the end after she discussed with the senior I paid, it was $90 over the voucher value and I paid tht ridiculous $7.50, Unfair qantas, why put that on your website and then make me pay?

 

[medhead]

So I bought my mother a $500 voucher at Xmas and got the points....I organized her a flight and there was $250 left over. I waited a while and didnt get a new voucher so I can and they organized a new booking reference voucher for the remaining $250. I just tried to use it for her and it was all stuffed up saying she was booked to go to the USA (as it was a GIF apparently the computer thought this was a Florida airport). This was all explained to me when I rang the Plat line. So I organized the flight over the phone and then they wanted to charge me a credit card fee. The terms and conditions say "Qantas does not charge a card payment fee on gift voucher purchases or redemptions". I am redeeeming this voucher why am I getting charged a fee. Spent a long time on the phone and in the end after she discussed with the senior I paid, it was $90 over the voucher value and I paid tht ridiculous $7.50, Unfair qantas, why put that on your website and then make me pay?

They were 100% wrong to change you the credit card fee. I suggest calling back to get the fee refunded. The USA thing is a known issue with the vouchers with some sort of place holder segment included from GIF to VCH. You should have just ignored that, or got the platinum line to remove whatever codes are on the voucher. But I've never had a problem with redeeming a gift voucher using the redeem function. How did you try to redeem the second voucher?

 

[yuppieshrink]

I redeemed via the gift voucher site, Ive done it before, no problem.

 

[paultiffen]

Hi as soon as you go over the gift voucher value you need to pay the cc fee if using a cc. Try using poli or bpay to duck it

 

[Deleted User]

Hi as soon as you go over the gift voucher value you need to pay the cc fee if using a cc. Try using poli or bpay to duck it

Not true, did it in January and paid 50 dollar balance on credit card, no cc fee incurred

 

[ComeFlyWithMe]

Not true, did it in January and paid 50 dollar balance on credit card, no cc fee incurred

Agreed, there is no cc fee with any payment involving a gift voucher.

 

[medhead]

Hi as soon as you go over the gift voucher value you need to pay the cc fee if using a cc. Try using poli or bpay to duck it

Wrong. Absolutely wrong. That's why gift vouchers win, because you can pay with a credit card, get points and not pay the fee.

Do qantas even offer poli? I don't think they offer BPay with gift vouchers.

 

[yuppieshrink]

Wrong. Absolutely wrong. That's why gift vouchers win, because you can pay with a credit card, get points and not pay the fee.

Do qantas even off poli? I don't think the offer BPay with gift vouchers.

Thanks all,

I submitted my enquiry on the web:

"Dear Sir/Madam,
I bought my mother a $500 voucher at Xmas points....I organized her a flight and there was $250 left over. I waited a while and didnt get a new voucher so I called the platinum line in February and they organized a new booking reference voucher for the remaining $250. I just tried to use it for her last night, after being given the new voucher a couple of months ago, and it was saying she was booked to go to the USA (as it was a GIF apparently the computer thought this was a Florida airport). This was all explained to me when I rang the Platinum line. So I organized the flight over the phone and then the staff wanted to charge me a credit card fee. The terms and conditions say "Qantas does not charge a card payment fee on gift voucher purchases or redemptions". I am redeeeming this voucher why am I getting charged a fee. I was not charged a booking fee as the voucher was unusable via the internet but there was significant inconvenience and then a credit card fee. Could I please clarify, was I supposed to be charged a credit card fee? I have redeemed
other vouchers on line and was not charged a fee.
Many thanks for your time, may I please state that the staff member that took my enquiry was extremely polite and professional,
"

 

[medhead]

Strongly suggest you remove the booking reference from that post.

 

[yuppieshrink]

done, newbie mistake, thanks

 

[pagingjoan]

You might want to remove your name, too.

 

[lovestotravel]

I have started to redeem some more of these vouchers..

However every single booking I have made over the past few weeks, can NOT be managed/viewed online.

I make the booking, then go back to select seats/check I have made the correct booking and I am met with

[h=1]Please review the following items[/h]

• Please call your Local Qantas Office to redeem your voucher

I have called up and manually selected a seat on the phone, two reps said they knew why this was happening, and told me they "fixed" something on their end, but I still can't view the bookings

 

[kevrosmith]

I have started to redeem some more of these vouchers..

However every single booking I have made over the past few weeks, can NOT be managed/viewed online.

I make the booking, then go back to select seats/check I have made the correct booking and I am met with

Please review the following items

• Please call your Local Qantas Office to redeem your voucher

I have called up and manually selected a seat on the phone, two reps said they knew why this was happening, and told me they "fixed" something on their end, but I still can't view the bookings

This is fairly common for a lot of my vouchers. Some agents are better than others at knowing what is happening and what they need to remove. The best explanation I've been able to string together to get them pointed in the right direction is to say "I've redeemed my voucher, but it's giving me the error to say that it's still a voucher, and I can't manage it online... apparently there's some remarks that you need to remove which allow me to manage it online..." and by that stage most of them get the idea. One agent seemed to indicate that there were three different things that may be at play, but mostly they seem to get it right. The "remarks" comment seems to be a trigger. Apparently there's some remarks which prevent it from being managed online which should be automatically removed during the redemption process. It must be a bit buggy as it sometimes works for me, and sometimes doesn't.

 

[samh004]

I have started to redeem some more of these vouchers..

However every single booking I have made over the past few weeks, can NOT be managed/viewed online.

I make the booking, then go back to select seats/check I have made the correct booking and I am met with

[h=1]Please review the following items[/h]

• Please call your Local Qantas Office to redeem your voucher

I have called up and manually selected a seat on the phone, two reps said they knew why this was happening, and told me they "fixed" something on their end, but I still can't view the bookings

There's something in the booking they need to remove, had that happen a couple of times.

Just call back and hopefully you'll get an operator that can remove whatever it is.

 

[JohnK]

I have called up and manually selected a seat on the phone, two reps said they knew why this was happening, and told me they "fixed" something on their end, but I still can't view the bookings

Call back again and get them to fix it.

This has happened to me with every voucher that was re-issued with residual value left from the original voucher. There are some remarks left behind in the information section that need to be removed. I called QFF and they removed the remarks and all was fine.

Sometimes it takes more than one call and until all remarks are removed I cannot see the booking online.

 

[lovestotravel]

Thanks guys!

I will ring again, give them all my bookings numbers, as there are about 6 now affected by this and let them fix it and use the word "remarks"