Hilton Honors discussion

[justinbrett]

There were definitely spirits when I was there and canapés were great. Maybe I got lucky

When?

 

[boomy]

When?

Early October 2022 I think was final days of Oktoberfest

 

[I love to travel]

Hilton CDG is very bare bones. No spirits and very limited food.

 

[justinbrett]

Early October 2022 I think was final days of Oktoberfest

I was there for the first weekend of Oktoberfest.

A quick look on Tripadvisor suggests the no spirits situation remained in 2023, and the photos of the EL on Hiltons website confirm this.

As they say, recollections may vary. It’s definitely not a great lounge in my opinion.

 

[boomy]

Best lounge for quality spirits I’ve been to post Covid is Conrad Tokyo.



Photo taken June 2023.

Pre Covid they served Yamazaki but we’re in a different world now…

Post automatically merged: Apr 21, 2024

I was there for the first weekend of Oktoberfest.

A quick look on Tripadvisor suggests the no spirits situation remained in 2023, and the photos of the EL on Hiltons website confirm this.

As they say, recollections may vary. It’s definitely not a great lounge in my opinion.

Like I said, maybe I got lucky or just asked nicely

 

[bernardblack]

Best lounge for quality spirits I’ve been to post Covid is Conrad Tokyo.

View attachment 380348

Photo taken June 2023.

Pre Covid they served Yamazaki but we’re in a different world now…

Post automatically merged: Apr 21, 2024

Like I said, maybe I got lucky or just asked nicely

I stayed at the Conrad Tokyo in 2019 and in the Exec Lounge they recommended to me an umeshu. It was tremendous.

 

[wsthong]

Anyone booked with AMEX Travel recently and given the benefits of gold status for stay with hilton cairns

 

[muppet]

Anyone booked with AMEX Travel recently and given the benefits of gold status for stay with hilton cairns

If you book The Hotel Collection you will get status benefits.

If you book some other rate, via Amex Travel it will be treated as third party and you won’t.

 

[Samuel]

Very good - thank you!

Debbie is great. Their Hilton Honors contact center people are hopeless and incompetent. Above all, they are lazy and arrogant. I had to forward my issues to the email and happened to be Debbie who can find a solution.

 

[VPS]

Debbie is great. Their Hilton Honors contact center people are hopeless and incompetent. Above all, they are lazy and arrogant. I had to forward my issues to the email and happened to be Debbie who can find a solution.

Welcome to AFF

 

[Trephinator]

I recently exchanged 40,000 Hilton Honors points for 6,000 Qantas points but was only 600 points credited.

Naturally I rushed to AFF and discovered the two posts upthread with the same issue. Hopefully contact at the e-mail address provided in this thread will get the remaining points credited.

Have to wonder how many times this goes unnoticed by the customer or customer gives up after being unable to resolve.

 

[justinbrett]

Shame you can transfer QF points to Hilton at that rate

 

[ms1]

I stayed at a property in Dubai last week and they wouldn't allow me to room charge when I dined at the F&B outlets so I ended up paying directly. It occurred to me later how will I get the points for those charges. Do I just need to email the hotel directly or go through Hilton?

 

[justinbrett]

I stayed at a property in Dubai last week and they wouldn't allow me to room charge when I dined at the F&B outlets so I ended up paying directly. It occurred to me later how will I get the points for those charges. Do I just need to email the hotel directly or go through Hilton?

Which one?

I recall this happening to me (a DT near the airport) but was fixed after paying a deposit at the front desk.

I don’t think you can get points for transactions that didn’t go to your folio.

 

[ms1]

Which one?

I recall this happening to me (a DT near the airport) but was fixed after paying a deposit at the front desk.

I don’t think you can get points for transactions that didn’t go to your folio.

V Hotel Dubai, Curio Collection by Hilton.

I was asked to pay the full accommodation at check in which I thought was strange as I'm used to pre-auths being taken and accounts being settled at check out.

 

[DC3]

I recently exchanged 40,000 Hilton Honors points for 6,000 Qantas points but was only 600 points credited.

Naturally I rushed to AFF and discovered the two posts upthread with the same issue. Hopefully contact at the e-mail address provided in this thread will get the remaining points credited.

Any resolution as yet?

 

[justinbrett]

V Hotel Dubai, Curio Collection by Hilton.

I was asked to pay the full accommodation at check in which I thought was strange as I'm used to pre-auths being taken and accounts being settled at check out.

Yeah it must be a local policy. The hotel I stayed in could do a pre-auth but it was opt in and if you didn’t proactively do this you couldn’t charge to the room. I only found this out at the pool bar so I had to leave to sort it out before I could order drinks.

 

[Cynicor]

Leave a few 1 star reviews around and they might deign to fix it. Seems typical of ME service levels. Sell luxury but offer nearly nothing because they pay their staff peanuts

 

[ms1]

Yeah it must be a local policy. The hotel I stayed in could do a pre-auth but it was opt in and if you didn’t proactively do this you couldn’t charge to the room. I only found this out at the pool bar so I had to leave to sort it out before I could order drinks.

Leave a few 1 star reviews around and they might deign to fix it. Seems typical of ME service levels. Sell luxury but offer nearly nothing because they pay their staff peanuts

I discussed it with a member of staff who mentioned that majority of their guests don't like pre-auths and would prefer to pay accommodation up front at check in. Though they didn't mention anything at check in about making an additional deposit for incidental spend.

 

[DC3]

… a member of staff who mentioned that majority of their guests don't like pre-auths and would prefer to pay accommodation up front at check in.

Yeah, sure.