How does Accor treat you as an Elite guest?

[Pablo]

What were your thoughts on Sofitel So? I've read mixed reviews but mostly negative.

Best hotel I've stayed at. Service is spectacular, rooms amazing and plat treatment has always been amazing. I've stayed there about 6 times now.

 

[gaz0303]

Property: Mecure Brisbane (North Quay)

Room booked: queen superior (lowest cost)

Room upgraded/type: No - According to 1st reception clerk, a few rooms available but hadn't been checked after cleaning, called supervisor to make change but said they were overbooked and rooms not available.

Rate: Group booking

Free internet: Yes

Welcome drink: 3 x drink vouchers

Early check in/late out: na

VIP treatment: na

Access to executive lounge (if existing): na

Additional care:

General comments:

 

[SMJ]

Property: Novotel Wellington
Status: Gold
Room Booked: Executive Room
Room upgrade: Not applicable
Rate: Private Sale, prepaid
Free internet: Yes
Welcome drinks: Yes, 2 * drink vouchers
Early check in / late out: Not required
VIP treatment: Complimentary water in room
Additional care: None noted

 

[superpang]

Property: Mercure Potts Point
Status: Platinum
Room Booked: Standard Room
Room upgrade: Was upgraded to a city view
Rate: Pre Paid
Free internet: Yes
Welcome drinks: Yes, 2 * drink vouchers
Early check in / late out: Not required
VIP treatment: None
Additional care: None

 

[superpang]

Property: Novatel Kowloon
Status: Platinum
Room Booked: Standard Room
Room upgrade: Was upgraded to a deluxe room, but I think it just was a higher floor
Rate: Pre Paid
Free internet: Yes
Welcome drinks: Yes, just one
Early check in / late out: Not required
VIP treatment: None
Additional care: None

 

[superpang]

Property: Ibis MyeongDong (Seoul)
Status: Platinum
Room Booked: Standard Room
Room upgrade: None
Rate: Booked Directly with hotel, not online
Free internet: Yes
Welcome drinks: Yes, just one
Early check in / late out: Not required
VIP treatment: None
Additional care: None

 

[superpang]

Property: Mercure Ginza
Status: Platinum
Room Booked: Standard Room
Room upgrade: None
Rate: Pre booked directly with hotel
Free internet: Yes
Welcome drinks: Yes, I had the choice of "Grape/Orange or Apple" they were in a tetrapak, I thought I was back in Primary school
Early check in / late out: Not required
VIP treatment: None
Additional care: None

 

[superpang]

Property: Sofitel Melbourne
Status: Platinum
Room Booked: Standard Room, on points
Room upgrade: None, they didnt mention anything, but I was on the 50th floor with the suites, and a great view, but was not in a suite, I didnt even have a bath.
Rate: Points
Free internet: Yes
Welcome drinks: None
Early check in / late out: 4pm check out
VIP treatment: None
Additional care: None

 

[Aussie_flyer]

Property: Sofitel abu dhabi cornice
status: plat
booked: standard
upgrade: to luxury club room with lounge access, some free items of pressing etc
rate: special sale rate
welcome drinks: none
early check in/ late checkout: 4pm available
vip treatment: treated well at check in and escorted personally to room

 

[blackcat20]

Property: Sofitel Melbourne
Status: Platinum
Room Booked: Standard Room, on points
Room upgrade: None, they didnt mention anything, but I was on the 50th floor with the suites, and a great view, but was not in a suite, I didnt even have a bath.
Rate: Points
Free internet: Yes
Welcome drinks: None
Early check in / late out: 4pm check out
VIP treatment: None
Additional care: None

You should have been given a voucher for drinks in the bar.

 

[Qld4101]

Property: Sofitel Singapore
Status: Platinum
Room Booked: Urban
Room upgrade: Apparently - when I queried it after checking in, room I was put in seemed to have less facilities, no bath tub and a queen bed. Booked a room with a King and bath tub.
Rate: Prepaid
Free internet: Yes
Welcome drinks: Yes
Early check in / late out: Told 6pm, when confirming on the morning, told me it was only until 3pm, would have been very inconvenient if I had not checked, they then updated.
VIP treatment: None
Additional care: None

 

[trblvb]

Property: Pullman Brisbane
Status: Platinum
Room Booked: Deluxe Guestroom
Room upgrade: Deluxe Balcony
Rate: 2 night stay - Prepaid
Free internet: Yes
Welcome drinks: Yes
Early check in / late out: No early check-in not available. 3pm check-out ONLY because Public Holiday!!! Vacated hotel early anyway.
VIP treatment: Lounge. Advised breakfast also available in Restaurant however was charged at check-out. No water etc. in room
Additional care: None
It’s been about 1 year since I have stayed at this hotel. Very rundown and not 5 Star. Lounge poorly operated and short staffed.
Disappointing stay and will not return.

 

[SMJ]

Property: ibis Sydney Airport
Status: Gold
Room Booked: Standard Room
Room upgrade: N/a
Rate: Unrestricted
Free internet: Yes, was unable to connect in room
Welcome drinks: Yes, 1 drink voucher
Early check in / late out: Not required
VIP treatment: Complimentary water in room
Additional care: None noted

 

[SMJ]

Property: Novotel Hong Kong Citygate
Status: Gold
Room Booked: Executive Premier Suite
Room upgrade: N/a
Rate: Unrestricted
Free internet: Yes
Welcome drinks: Yes, 1 drink voucher
Early check in / late out: 4pm check out
VIP treatment: Welcome note from General Manager, complimentary water in room (replenished each day), fruit and macaroons in room on arrival and access to the Premier lounge (basic tea coffee plus afternoon tea and evening coughtails each day).
Additional care: Complimentary shuttle bus to the airport every 15 minutes. Staff very friendly.

 

[Robin Wade]

Property: Pullman Brisbane
Status: Platinum
Room Booked: Junior Suite
Room upgrade: Prince George Suite
Rate: 2 nights (Fri&Sat) Booked earlier in the year on 50% off sale
Free internet: Yes
Welcome drinks: 2 Vouchers
Early check in / late out: Checked in 11am, asked for 1pm checkout and granted.
VIP treatment: Fruit platter in Room, Welcome letter, No water in room but minibar water charge waived on checkout. Lounge access but that was included with the room anyway.
Additional care: None noted

 

[sycokid]

Property: Pullman Brisbane
Status: Platinum
Room Booked: Deluxe Guestroom
Room upgrade: Deluxe Balcony
Rate: 2 night stay - Prepaid
Free internet: Yes
Welcome drinks: Yes
Early check in / late out: No early check-in not available. 3pm check-out ONLY because Public Holiday!!! Vacated hotel early anyway.
VIP treatment: Lounge. Advised breakfast also available in Restaurant however was charged at check-out. No water etc. in room
Additional care: None
It’s been about 1 year since I have stayed at this hotel. Very rundown and not 5 Star. Lounge poorly operated and short staffed.
Disappointing stay and will not return.

How strange from a personal point never had a problem with Pullman or Mercure when staying at either. Just stayed at Mercure last weekend and was in fact upgraded to room in Pullman Some times in Pullman the water and bottle of wine don't appear but other times in Mercure i've had 2 bottles of wine in one weekend Cheap is sometimes best
Must say i've never been told that breakfast is available at Bistro Allure instead of club lounge mind you either

 

[edman]

It is starting to get run down, but not too ad overall. Wifi is a dog and the service can be a bit hit and miss. But staff are friendly and they remember you even if only staying 5-6 times a year.

Was told early on that you can do brekky in the restaurant. Much better option, though they will get you whatever you want from the restaurant if eating in the lounge.

Have switched to the Sofitel for my next few stays, will re-evaluate after this

 

[superpang]

Property: Mercure Spring St Melbourne, I think its called treasury gardens
Status: Platinum
Room Booked: Standard room
Room upgrade: Room with a better view apparently
Rate: Booked with points
Free internet: Yes, but not the premium speed, makes me think it might have been free, anyway it sucked, the 4g on my mobile was quicker
Welcome drinks: None
Early check in / late out: Checked in at 12:30, didnt ask for late check out as it was not required
VIP treatment: None
Additional care: None

 

[trblvb]

It is starting to get run down, but not too ad overall. Wifi is a dog and the service can be a bit hit and miss. But staff are friendly and they remember you even if only staying 5-6 times a year.

Was told early on that you can do brekky in the restaurant. Much better option, though they will get you whatever you want from the restaurant if eating in the lounge.

Have switched to the Sofitel for my next few stays, will re-evaluate after this

I'll also switch and give the Sofitel a go next time.

 

[Stacycrow]

I'll also switch and give the Sofitel a go next time.

Had some recent bad experiences at Sofitel Brisbane and an awful experience at Sofitel Broadbeach. Definitely give them a miss and no Platinum benefits whatsoever.

Try ‘The New Inchcolm’ Brisbane had a great stay there – they look after Plats.