NAB Qantas Signature 115k QF points for $395 AF - Pointhacks exclusive

[kpc]

Guys....push for annual fee refund! See my post above!!

 

[Pegasus]

Yeah i might ring again later & try for a fee reduction . Can’t hurt

 

[SteveLL]

It has been 8 days since my initial call last Monday...NAB said they will investigate and get back to me within 3-5 business days. Today is the 6th business day so I rang again.....no update and now NAB say they have been inundated with complaints about the lack of QF pts TFd and they have no time frame to resolve this. I asked to be put through to their complaints department, pardon the pun, called "Resolve" and whilst the lady couldn't give me a time frame for the Qf points to be TFd, offered to refund the $395 annual fee as a gesture of goodwill...small victories!

On he same boat here, no points on my first statement despite spending more than $5k. i called so many times as well to follow up but no resposne. I guess I will try and get a refund tomorrow.

 

[N860CR]

Still no word from NAB here. Not even an acknowledgement of my complaint.

 

[Pegasus]

i havent got back on to them yet , might do this arvo .

 

[N860CR]

They are absolutely impossible to deal with. I’ve wasted so much time over the phone and via social media. Seriously the worst of the banks.

Can everyone having issues please send them Facebook messages. If they get a few, hopefully it will motivate them to do something.

 

[Dr Ralph]

Seriously the worst of the banks.

You mustn't have dealt with Citibank.

After one or two letters of complaint I indicate that I will be contacting FOS within 7 days if the problem hasn't been rectified. This threat has yet to fail.

 

[N860CR]

Dealt with Citi plenty of times. While painful, I find once I put my foot down (ie with the FOS threat as you’ve suggested) they jump into gear.

NAB couldn’t haven’t cared less regarding escalation with the FOS.

 

[Dr Ralph]

Dealt with Citi plenty of times. While painful, I find once I put my foot down (ie with the FOS threat as you’ve suggested) they jump into gear.

NAB couldn’t haven’t cared less regarding escalation with the FOS.

If that's your experience then do not delay any further. Proceed to FOS.

 

[N860CR]

If that's your experience then do not delay any further. Proceed to FOS.

Thats tomorrows job Thought I'd give them the benefit of the doubt and allow the full timeframe they provide for complaints resolution

edit: huh... just logged into my account and i see "annual fee credit +$395" dated a few days ago. Odd they've done this but not sent a single thing regarding my complaint?

 

[kpc]

It has been 8 days since my initial call last Monday...NAB said they will investigate and get back to me within 3-5 business days. Today is the 6th business day so I rang again.....no update and now NAB say they have been inundated with complaints about the lack of QF pts TFd and they have no time frame to resolve this. I asked to be put through to their complaints department, pardon the pun, called "Resolve" and whilst the lady couldn't give me a time frame for the Qf points to be TFd, offered to refund the $395 annual fee as a gesture of goodwill...small victories!

Well the $395 refund posted quickly within 48 hours....now to wait "patiently" for the "free" 115K Qf points

Received a call from the RESOLVE team at NAB this am...was advised that I would get my 119K QF points by the end of July OR my next statement period which is 25th August!! I said I'll be happy to get them by the end of July but if not, I'm not happy with the August 25th date, which is 6 weeks away. If the latter case, I said I will lodge a claim with the FOS at the end of July (ie 1st August)...she said she would make a note of that! From her tone, I don't think I'm the first to say I would lodge a claim with FOS.

 

[Dr Ralph]

Received a call from the RESOLVE team at NAB this am...was advised that I would get my 119K QF points by the end of July OR my next statement period which is 25th August!! I said I'll be happy to get them by the end of July but if not, I'm not happy with the August 25th date, which is 6 weeks away. If the latter case, I said I will lodge a claim with the FOS at the end of July (ie 1st August)...she said she would make a note of that! From her tone, I don't think I'm the first to say I would lodge a claim with FOS.

Lodge with FOS now. They'll get the notification and it will cost them money. You can always withdraw from the FOS process if things are resolved.

 

[sjk]

Husband's statement issued today included the following.

MISSING REWARDS POINTS
UNFORTUNATELY DUE TO A SYSTEM ERROR, WE DIDN'T CREDIT YOUR ACCOUNT WITH THE CORRECT AMOUNT OF REWARDS POINTS LAST MONTH. WE'VE FIXED THE ISSUE AND YOUR MISSING POINTS HAVE BEEN ADDED TO THIS MONTHS' STATEMENT. WE'RE SORRY FOR THE DELAY.

The new statement shows 115,000 points, but the points earned on the spend to get the bonus (4,000 or so) have yet to be credited to his QFF account despite showing on the previous statement.

 

[SOPOOR]

Husband's statement issued today included the following.

MISSING REWARDS POINTS
UNFORTUNATELY DUE TO A SYSTEM ERROR, WE DIDN'T CREDIT YOUR ACCOUNT WITH THE CORRECT AMOUNT OF REWARDS POINTS LAST MONTH. WE'VE FIXED THE ISSUE AND YOUR MISSING POINTS HAVE BEEN ADDED TO THIS MONTHS' STATEMENT. WE'RE SORRY FOR THE DELAY.

The new statement shows 115,000 points, but the points earned on the spend to get the bonus (4,000 or so) have yet to be credited to his QFF account despite showing on the previous statement.

I think nab should apologise even more and louder with larger font and CAPS LOCK

 

[SOPOOR]

I cancelled my nab card yesterady, had it for 6 months, managed to get another visa card from another bank

12 months exclusion from today,

am very sad

 

[N860CR]

Seems this months points have gone in ok (posted a day after the statement was issued). Still no sign of the first months points, or the signup bonus. Also no response to my complaint. Social Media team have stopped responding.

 

[SteveLL]

Zero points on my 2nd statement still. Haven’t heard back from my complaint and the annual fee refund request either

 

[Wanderlust_tim]

In my recent experience it took 5 days and only after I called to chase it up. Apparently there was an issue as my credit card account includes my middle name while my QFF account does not. Never had this problem with any other card company.

I called up today as I had two statements and no points posted. I had a chat and the girl explained that the system had combined my middle name and surname into the Qantas surname field and that as the field didn't match with Qantas the points didn't process.

I was advised the problem was now fixed and that the points would post with my next statement. I countered that this was unacceptable and that I had done nothing wrong. The agent agreed and transferred me to the complaints team who asked me how they could fix the problem. I advised that I wanted the points posted within the week or my annual fee refunded.

The annual fee was refunded.

 

[N860CR]

The fun continues... stepped off a flight to get a voicemail from somebody at “NAB Reward” who sounded confused and said “the social media team said you’ve got some questions about how the points work”. Got home to find a letter (yes letter. Like in the mailbox”) from the “Resolve” team who said they’d received my complaint (nearly 2 weeks ago) and were “looking into it” and I didn’t have to do anything for now.

I thought Citi were bad...

 

[tricky1337]

Got a response to my complaint within a couple of business days which was surprising. Agreed to a refund of annual fee. They didn't explain why points didnt post and just said it will with next statement. Expect the next statement to be in the next few days and hopefully have the bonus so let's see...