I'll have to rename this comment the "How do I change a JASA booking".
A client in ADL has thrown me an interesting conundrum. He wants to see me and the win/win for me would be to cut my PER trip by 1 day and do PER/ADL/BNE. It means a 6.50am PER/ADL flight (QF590) and QF656 ADL/BNE at 7.45pm (both of which are showing U availability). Timing is perfect for me and gets me more DSC's
(which will now re-qual me Gold rather than leaving me short).
Now how is it best to change my existing booking (as I've never had to do it before)? Do I cancel and have points + $$ refunded, or can I change existing booking (is via phone the only way with an award booking ?). I have 63K points in my account and I need 84,308 points to secure PER/ADL and ADL/PER sectors (without dialling up at all). But if the dial up is too much (looks like being $188.87 which is acceptable), I'll have to wait for the 36K points to come back. Help?? I'd rather know my options before I ring QF in case I get a clueless CSA at the other end of the phone.
From the looks of it, that exact flight pairing above doesn't show as an option, but I'm sure I can book the earlier ADL/BNE flight, then as soon as the booking is confirmed, change it (assuming U is still available on the later flight).
From the looks of the reloc, if I press "cancel", the $$ transform to a voucher. What is the time taken to refund the points? I doubt pressing "change" will give me the ability to make multi city booking.