agents being able/not able to see availability for ‘new’ vs ‘existing’ bookings.
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This x100.
Back last year before my Business OWA, I called many, many times in an attempt to change some flights to ones that had availability online.
I got the above quote 95% of the time in that, seats showing online are for "new" bookings only.
So, was the other 5% successful, or did they just offer another reason, or no reason at all?I got the above quote 95% of the time in that, seats showing online are for "new" bookings only.
Hi, just returned from a successful OWA the planning of which was greatly helped by the information available here so thanks to everyone. Trying to book one for next year and it has become a lot more difficult. Just wondering if anyone knows if the issue above has been fixed as I would like to return to SYD from JFK but stop in AKL if possible.I don’t know whether it has been fixed but NZ used to count as Australia in the Qantas booking system - so hitting Auckland would count as a return to the starting country.