QF64 JNB-SYD 20 Jul
The dinner service on this flight was the absolute worst I’ve had in many 100s of long-haul J flights across QF, Virgin, United, Emirates etc. They were apparently short 1 cabin crew, but even taking this into account the service was woeful. Lowlights included:
- On ordering meals, cabin crew mumbled “I’ll just check”, disappeared to the galley to check but then never re-appeared to confirm or otherwise
- Salad totally undressed - just a bowl of lettuce leaves
- Other surrounding passengers completing dessert and plates cleared before our mains even arrived !
- Length of wait for main was excessive, one cabin crew eventually provided an update “the last 3 meals are coming out now, you'll have yours very soon”, 15 minutes later still no meal, CSM passes by “oh we’re still serving another 20 passengers”
- Sloppy poor of wine, dripping it across the napkin – only refilled wine glass once while we were waiting for meals
- Running out of vegetables in one dish and arbitrarily substituting vegetables from another dish without explanation (an absolute food service no-no since I was given vegetables I can’t eat)
- Despite taking my wife’s order, when they deliver my meal they inform her they have run out and would she like a different option
It appears they were taking and filling orders by status, which leaves a very poor aftertaste for people like me – wife and I were self-funded travelers, me with lifetime Gold status – who seemed to be generally ignored in the cabin. I raised the service with the CSM and she offered 2 bottles of wine and 10,000 frequent flyer points, which while appreciated hardly made up for the abysmal experience.
