Well, I waited patiently for the full 8 weeks to pass by, and nothing ever eventuated... so I began the process of trying to sort out 3 sets of DSCs for up to 3 registered pax across 8 flights. Phone calls to QFF were a lost cause, with quick answer times not able to offset limited abilities or outcomes from multiple attempts. My favourite involved an agent who was clearly working from home, with a rooster crowing and dog barking regularly forcing him to mute the call. I ended up putting everything I needed in writing, together with supporting documentation and a request for manager escalation and e-mailed it to QFF instead.
After 8 more days, I noticed some of the matters were being dealt with, finding manual adjustments were taking place on our accounts, but then it just stopped. I'd also not seen any e-mails about what was going on behind the scenes and whether they needed more detail from me. After another few days of silence, I wrote back saying I could see some updates - and thanked them for that - but there was still more to be dealt with. Much of the remainder was adjusted about a day and a half after that, but I still have a couple of loose ends and no information about them.
All this was painful - at best - but at least mostly sorted out now, and I think I may have even ended up with a little more than I had calculated as missing when I do the maths on the adjustments, which applied primarily to my previous member year. Silver (or perhaps Gold) lining is that it could bring forward my LTG date a little as a result.
Certainly, hoping this was the first and last time I'll need to chase down QF DSC promo benefits!
Cheers,
Matt.
