Qantas extends status extensions until end June 2023 (previously December 2022)

[philr2000]

Anyone have any stories of Qantas using 'discretion' to extend status?

Have obviously benefitted from extensions through the COVID window and beyond, my Platinum status rolls of end of July 2023. I'm no hope of retaining...had a baby in last 12 months, plus way less business travel (partly driven by flight costs).

So I am curious if there's any hope or here or has all the goodwill run out?

 

[_TheTraveller_]

Anyone have any stories of Qantas using 'discretion' to extend status?

Have obviously benefitted from extensions through the COVID window and beyond, my Platinum status rolls of end of July 2023. I'm no hope of retaining...had a baby in last 12 months, plus way less business travel (partly driven by flight costs).

So I am curious if there's any hope or here or has all the goodwill run out?

There used to be a 3 year avg to determine whether they'll grant you an extension but I haven't heard of those in a while.

 

[oz_mark]

Anyone have any stories of Qantas using 'discretion' to extend status?

Have obviously benefitted from extensions through the COVID window and beyond, my Platinum status rolls of end of July 2023. I'm no hope of retaining...had a baby in last 12 months, plus way less business travel (partly driven by flight costs).

So I am curious if there's any hope or here or has all the goodwill run out?

There is a status hold.available for new parents, but I think you need to apply within six months of birth.

 

[philr2000]

There is a status hold.available for new parents, but I think you need to apply within six months of birth.

I looked into this, but it is for primary carer (ie not working) - but I still am

 

[Ade]

ining...had a baby in last 12 months

This might help

https://www.qantas.com/au/en/frequent-flyer/status-and-clubs/status/status-hold.html#:~:text=Status%20Hold%20is%20our%20family,usually%20would%20during%20this%20time.

 

[glasszon]

Do you mean the rollover of 40% of eligible status credits that you earned in the previous twelve months? Have you calculated the amount you think should have rolled over correctly? For instance, DSC I don’t think are included. You don’t mention how many SC you earned in 2022.

Yes, I am referring to the SC rollover of up to 40%. I earned about 200SC in 2022, which should rollover since I got gold status but nothing has come through after 3 months now.

 

[exceladdict]

Did anyone had problems with the status credit rollover? My new Qantas year started on 01/11 but I still received no SC rollover until now. I tried emailing Qantas and they haven't got back to me.

One complicating factor is I got the gold status via the status challenge in 2021, is there any chance they might say I am not eligible for the status credit rollover because I got my gold status via meeting the status challenge requirement?

Yes, I am referring to the SC rollover of up to 40%. I earned about 200SC in 2022, which should rollover since I got gold status but nothing has come through after 3 months now.

I hit gold during the same status challenge and had all of my flight and the 15 vaccine VCs roll over to my ending-in-2023 year (210 I think).

However, I was expecting 40 more, finishing 2022 over 250. Likely cause: the 2021 BP 50 SC promotion, for me, crossed a membership year and the SCs credited but were then instantly backdated to 2021 and removed from 2022. I enquired and QFF re-applied them in 2022 as a manual credit, but they did not roll over to 2023. I've sent two enquiries via the FF email, one was auto-closed without resolution, and I've sent a subsequent complaint via the online web form, but still nothing. So I've lost hope of those showing up.

 

[Port Power]

Yes, I am referring to the SC rollover of up to 40%. I earned about 200SC in 2022, which should rollover since I got gold status but nothing has come through after 3 months now.

I thought only 40% rolled over, therefore 80SC. However, @exceladdict has more experience than me, so I defer to him. Note that if SC rolled over from the previous year, they don’t roll over again. Unfortunately you will just have to keep phoning the QFF line.

 

[Ade]

Did anyone had problems with the status credit rollover? My new Qantas year started on 01/11 but I still received no SC rollover until now.

WP here, I earned around 900ish credits last year. My year commenced on 01/01/2023, had all my rollover credits (500 SC) on the 3rd or 4th Jan 2023. Had another 100 SC roll over (PC+) on the same day as the rollover credits. So all 600 SC landed on 03/01 or 04/01. No issues here.

One complicating factor is I got the gold status via the status challenge in 2021, is there any chance they might say I am not eligible for the status credit rollover because I got my gold status via meeting the status challenge requirement?

There is no explicit wording to this effect in the Status Support page. However, upon reading, I found below and this *may* not apply to you, unless, QF, for some reason, considers your status challenge as a move to a higher status (no status pax to Gold due to completing a challenge) and did not do the rollover.

If I move up to a higher status before the extension date, will the higher status be extended by a further 12 months?
No, if you move up to a higher status before the extension date, you’ll already have that status with the benefits to enjoy until 2023 and so aren’t eligible for the extension.

This is a very very outlier scenario and I think a call to CC is on the cards to get the rollover, well, rolling

I thought only 40% rolled over, therefore 80SC.

This is my understanding as well. However, the table shows the *maximum* SC that can be rolled over, status-wise. As WP, QF will rollover max of 500SC, regardless of how many SC I earned.

So,

Scenario1 - pax earned 4000SC this year - rollover 1800 as pax attained or retained P1
Scenario 2 - pax earned 2000SC this year - rollover 40%, which is 500SC
Scenario 3 (like me) - pax earned less than 2000SC (I did 900ish) - technically roll over 40% (which is 360ish SC), but QF rolled over the max for WP, which is 500SC

The PC+ rollover is on top of the 500SC from QF.

 

[Port Power]

Yes, I am referring to the SC rollover of up to 40%. I earned about 200SC in 2022, which should rollover since I got gold status but nothing has come through after 3 months now.

Besides the rollover not coming through, does your e-membership card now show you as Silver? You did not earn enough to retain Gold unfortunately.

 

[oz_mark]

I thought only 40% rolled over, therefore 80SC. However, @exceladdict has more experience than me, so I defer to him. Note that if SC rolled over from the previous year, they don’t roll over again. Unfortunately you will just have to keep phoning the QFF line.

The 40% only refers to the way they have calculated the maximum rollover. It does not apply to the number of status credits that will roll over. All eligible status credits under the cap will rollover - not 40% of them.

 

[RichardMEL]

I think there is a misunderstanding here.

It is not 40% of the SC earned by the member, but the max earn is 40% (or whatever the level for each tier level QF has decided - eg 50% for P1) that will be rolled over. So if pax earned over that level (eg: 500 SC) for WP then they get the 500, not 40% of whatever they earned. If they earned 400 they'd get 400.

 

[kangarooflyer88]

Did anyone had problems with the status credit rollover? My new Qantas year started on 01/11 but I still received no SC rollover until now. I tried emailing Qantas and they haven't got back to me.

One complicating factor is I got the gold status via the status challenge in 2021, is there any chance they might say I am not eligible for the status credit rollover because I got my gold status via meeting the status challenge requirement?

I was in precisely the same boat as you last year, having earned QF Gold status through a status match in 2021 and hoping my status credits earned in 2021 to qualify for status match would roll over. Sadly that wasn't the case. That being said, the year after my status match (Dec 1, 2021 - Nov 31, 2022), I managed to earn 610 status credits of which 250 status credits were rolled over.

Have obviously benefitted from extensions through the COVID window and beyond, my Platinum status rolls of end of July 2023. I'm no hope of retaining...had a baby in last 12 months, plus way less business travel (partly driven by flight costs).

So I am curious if there's any hope or here or has all the goodwill run out?

As others have mentioned there is a paternity leave status support option Qantas offers. You may be able to plead your case over the phone to an agent. If that doesn't work out, don't worry, at least you'll have QF Gold for the following year which frankly isn't a bad consolation prize particularly if you aren't travelling regularly.

-RooFlyer88

 

[glasszon]

I hit gold during the same status challenge and had all of my flight and the 15 vaccine VCs roll over to my ending-in-2023 year (210 I think).

However, I was expecting 40 more, finishing 2022 over 250. Likely cause: the 2021 BP 50 SC promotion, for me, crossed a membership year and the SCs credited but were then instantly backdated to 2021 and removed from 2022. I enquired and QFF re-applied them in 2022 as a manual credit, but they did not roll over to 2023. I've sent two enquiries via the FF email, one was auto-closed without resolution, and I've sent a subsequent complaint via the online web form, but still nothing. So I've lost hope of those showing up.

I was in precisely the same boat as you last year, having earned QF Gold status through a status match in 2021 and hoping my status credits earned in 2021 to qualify for status match would roll over. Sadly that wasn't the case. That being said, the year after my status match (Dec 1, 2021 - Nov 31, 2022), I managed to earn 610 status credits of which 250 status credits were rolled over.

As others have mentioned there is a paternity leave status support option Qantas offers. You may be able to plead your case over the phone to an agent. If that doesn't work out, don't worry, at least you'll have QF Gold for the following year which frankly isn't a bad consolation prize particularly if you aren't travelling regularly.

-RooFlyer88

Thanks both, seems like I ended up more in RooFlyer88's case; my status challenge got extended due to Covid so this is the first year of maintaining Gold post status challenge. I will try to give QF a call later to clarify as it's quite a lot of SC, but I should have a chance of hitting 600SC even without the 200SC rollover.

 

[kangarooflyer88]

Thanks both, seems like I ended up more in RooFlyer88's case; my status challenge got extended due to Covid so this is the first year of maintaining Gold post status challenge. I will try to give QF a call later to clarify as it's quite a lot of SC, but I should have a chance of hitting 600SC even without the 200SC rollover.

If you can get the status credit roll over great, but I must warn you not to expect it. If I was you (and I'm not you by the way), I'd plan to earn those 600 status credits (it's actually 500) in the coming year to re-qualify for status. In case you're wondering how to re-qualify with just 500 status credits here's how ya do it:

• Earn 500 status credits flying Jetstar or Qantas during your program year. When you do you'll earn a loyalty bonus of either 8000 bonus points or 50 status credits (choose the 50 status credits)
• Earn Qantas Green during the year (basically 5 simple activities you can hash out in a couple of minutes). You again earn 8000 bonus points or 50 status credits (again choose the 50 status credits)

This was precisely how I retained QF Gold last year (despite it not being required). Ultimately I took around a dozen trips during the year which earned me those 500 status credits. The major trips being:

• SYD to HNL (JQ Plus fare - 90 status credits)
• SYD to PER (JQ Max fare - 100 status credits)
• SYD to DRW (JQ Max fare - 100 status credits)
• SYD to CNS (JQ Max fare - 60 status credits)
• SYD to TSV (JQ Max fare - 60 status credits)

This past month I racked up >600 status credits taking a couple of flights:

• SYD > AKL > MEL (480 SCs - QF discount J fare booked during double status credits with connections in each direction)
• CBR > SYD (via MEL) (40 SCs - QF red e-deal booked during double status credits promotion)
• SYD > CHC (80 SCs QF Flex fare)

In terms of general advice, I'd check to see if you earned Qantas Points Club. If you did, congrats you'll earn status credits on classic award flights. I'd also wait for Qantas to announce their now perennial double status credits promotion which as the name suggests lets you earned double the normal status credits on QF flights booked during a certain time period (usually a week) typically for travel occurring within a year of booking.

-RooFlyer88

 

[PineappleSkip]

I'd plan to earn those 600 status credits (it's actually 500) in the coming year to re-qualify for status.

I did the same thing this year, requalifying off DSC run BNE-MEL-AKL, rinse and repeat, few lesser runs, 500 SCs rolled over, and some Points club SC earn off burned points. Then halfway through QF says not necessary, yet another free year. Bit wary of doing it all again this year…

 

[Hampton Mike]

The gravy train has to stop eventually. With such heavy demand for flights there seems little need or justification for QANTAS to extend status support beyond the current June 2023. I’d love them to do another 6 months, but don’t like my chances.

 

[kangarooflyer88]

I did the same thing this year, requalifying off DSC run BNE-MEL-AKL, rinse and repeat, few lesser runs, 500 SCs rolled over, and some Points club SC earn off burned points. Then halfway through QF says not necessary, yet another free year. Bit wary of doing it all again this year…

I don't see them extending it by another year. At this point there's frankly no excuse for people not to earn status. Borders have largely opened up, route networks largely restored, and dare I say it service coming back to pre-COVID levels. In my case this work out really well, those 250 status credits that rolled over means that I get to qualify for QF Platinum this year by accumulating fewer status credits than a Platinum would need to accumulate just to qualify (i.e. 1,150). Presently sitting at 980 status credits (incl rollover) - soon to be 1030 once the Qantas Green bonus posts and per my calculation should only need a further 320 status credits to earn QF Platinum (supposing I earn the 50 SC loyalty bonus). Not cake walk, but not out of the question considering I've got several trips planned this year to Europe, North America and Asia.

-RooFlyer88

 

[exceladdict]

If you can get the status credit roll over great, but I must warn you not to expect it. If I was you (and I'm not you by the way), I'd plan to earn those 600 status credits (it's actually 500) in the coming year to re-qualify for status. In case you're wondering how to re-qualify with just 500 status credits here's how ya do it:

• Earn 500 status credits flying Jetstar or Qantas during your program year. When you do you'll earn a loyalty bonus of either 8000 bonus points or 50 status credits (choose the 50 status credits)
• Earn Qantas Green during the year (basically 5 simple activities you can hash out in a couple of minutes). You again earn 8000 bonus points or 50 status credits (again choose the 50 status credits)

This was precisely how I retained QF Gold last year (despite it not being required). Ultimately I took around a dozen trips during the year which earned me those 500 status credits. The major trips being:

• SYD to HNL (JQ Plus fare - 90 status credits)
• SYD to PER (JQ Max fare - 100 status credits)
• SYD to DRW (JQ Max fare - 100 status credits)
• SYD to CNS (JQ Max fare - 60 status credits)
• SYD to TSV (JQ Max fare - 60 status credits)

This past month I racked up >600 status credits taking a couple of flights:

• SYD > AKL > MEL (480 SCs - QF discount J fare booked during double status credits with connections in each direction)
• CBR > SYD (via MEL) (40 SCs - QF red e-deal booked during double status credits promotion)
• SYD > CHC (80 SCs QF Flex fare)

In terms of general advice, I'd check to see if you earned Qantas Points Club. If you did, congrats you'll earn status credits on classic award flights. I'd also wait for Qantas to announce their now perennial double status credits promotion which as the name suggests lets you earned double the normal status credits on QF flights booked during a certain time period (usually a week) typically for travel occurring within a year of booking.

-RooFlyer88

Agree, but do DSC contribute to the loyalty bonus? If not, but you're planning on DSC trips to reach gold you'll need to get their manually (though I agree regarding green tier).

If shooting for platinum though, as you are, you'll hit 500 because you'll need that many to double so the maths works. I'm trying to decide whether to do the same strategy as you @rooflyer88 (use the head start to shoot for WP) and for me it'll largely be dependent on whether a DSC drops.

 

[mviy]

DSC don't count to the loyalty bonus. They did back when loyalty bonuses were first introduced, but QF quickly decided that was too generous.

You need to get 500 standard credits to get a loyalty bonus. Retaining/Gaining Platinum solely on QF flights without any status credits rollover you would get at least one loyalty bonus as 1000 SC including DSC is going to include at least 500 standard SC.