I countered:
I wonder if it's because we use Woolies Home Delivery and thus the online portal doesn't feed that information...we switched to it a while ago rather than doing the normal physical shop. My regular BWS purchases should have been giving me some offers (others have been getting them).
I then added:
Oh, there is a group of us that chat about it on a daily basis since December 2008, perhaps your Social Media Manager wants to get somebody involved on the site
and then gave them the link to this thread.
Well I'm on the phone to them now. Hmmm, [name withheld] who answered either didn't know [contact], or was foxing because she didn't understand why I was needing to contact him. She confirmed that all my details were in correctly, then advised that there may not have been an email drop that corresponded with my preferences. Hardly...
Have now been put through to somebody else. She seemed to think that using the online system wouldn't generate through to EDR. I controlled my frustration by countering that on my EDR account it shows as "Woolworths Chermside", so we aren't to know whether that is their Fulfillment or Distribution Centre, or even their shop there (a very large one, one of their biggest profit centres, as I had a friend who worked there in management).
Then [contact] came on the phone. Found out that he is the Team Leader in the Customer Contact area. He said bottom right hand side of the emails
in very small print, says that it doesn't apply to online shopping. He was able to agree that my last email was 28th March (A BWS offer, I remember it). Of course, I didn't have one of the emails to check, hardly worth keeping them after the offer is over.
He now is going to get somebody to call me in the next couple of days - I wonder what that will achieve?
So looks like I will never be a big receiver of offers. Oh well, I look forward to the "We haven't seen you for a while" offers
