Qantas Restaurants that HAVE or HAVE NOT awarded points

[Lucky_man]

re: Qantas Restaurants that DO or DO NOT award points

This thread has been going for a while and I think it is time that FF posters developed a bit of brass.

If there is going to be another post on this I'd like to see it read -

'He told me the machine wasn't working so I gave him my business card and asked him to call me when his machine was working and I would return to pay the bill and get the points'

I wouldn't wait for his/her OK, I'd just leave. What's the risk - a meat clever in the back?

Maybe, even more sad is that Qantas can tell which restaurants are doing this as they don't have any points earn. So they have the information to kull these restaurants.

 

[Moopere]

re: Qantas Restaurants that DO or DO NOT award points

I've not checked, but I assume you could make a claim against QFF directly with your receipt? If they have the restaurant listed as a partner then get the QFF partner compliance team to have the argument and jump through the hoops.

All this baloney coming from the various merchants is just them trying not to pay for the QFF points. So, they are happy to accept the 'free' advertising and the customers trade, but not pay for that advertising.

I'm quite certain there would be legally binding agreements with QFF about being listed on their partner page and simultaneously offering the service. Machines do break down of course, but by now there would certainly be QFF mandated processes for giving customers their due regardless ... otherwise someone would be opening themselves up for false advertising legal issues.

 

[Moopere]

re: Qantas Restaurants that DO or DO NOT award points

'He told me the machine wasn't working so I gave him my business card and asked him to call me when his machine was working and I would return to pay the bill and get the points'

Haha, I like it. Seems reasonable unless they have a sign out front saying Credit Card / FF machine broken, cash only please, which I'm guessing none of the defaulting restaurants are doing.

 

[pauly7]

Qantas Restaurants NOT awarding points

No probs at China Doll (Syd) and Dish (Mel)!

 

[blueflamenco]

re: Qantas Restaurants that DO or DO NOT award points

I have had a couple of let downs and I no longer look for restaurants on the Qantas site. Why choose based on points earn when it's just a lucky dip. It is a little frustrating that Qantas does not seem to be holding these restaurants accountable. I'm interested in Red Roos take on this one?

 

[tuapekastar]

re: Qantas Restaurants that DO or DO NOT award points

This thread has been going for a while and I think it is time that FF posters developed a bit of brass.

If there is going to be another post on this I'd like to see it read -

'He told me the machine wasn't working so I gave him my business card and asked him to call me when his machine was working and I would return to pay the bill and get the points'

I wouldn't wait for his/her OK, I'd just leave. What's the risk - a meat clever in the back?

Maybe, even more sad is that Qantas can tell which restaurants are doing this as they don't have any points earn. So they have the information to kull these restaurants.

I'm not sure what the ideal way to ensure crediting of FF points is (yours sounds interesting ) but in all seriousness someone must be accountable. Lame excuses like "the machine's not working so we can't give them to you" really don't cut the mustard. I have not been to a QFF restaurant but would not simply accept an excuse like that. I'd do my darndest to make someone fork out the points, be it the restaurant or QF direct.

 

[Moopere]

re: Qantas Restaurants that DO or DO NOT award points

I'd do my darndest to make someone fork out the points, be it the restaurant or QF direct.

I agree. The way to fix broken stuff like this is to make it the biggest players problem, in this case QFF. They are the most likely to be getting gain out of the system in the first place and are also the biggest lawsuit target (and they know it) therefore are most likely to be interested in playing the game correctly. Most large business is the same, big target makes them play more or less properly.

Theres a phone number right on the back of the QFF card, presumably a call to them whilst you are at the restaurant would both get you credited and also embarrass the restaurant. I assume that phone number is manned 24x7. If not, then for sure there would be a merchant phone number that the till operator could use if you pressed them.

Even if you just called QFF the next day and asked for the credit this would surely cause a 'please explain' phone call to the business in question and either have them struck from the list or correcting their ways ... in either event a positive outcome.

 

[serfty]

Unfortunately (and FWIW), the QFF call centre only operates Business Hours M-F.

 

[arraitch]

re: Qantas Restaurants that DO or DO NOT award points

The evidence suggests that Qantas may not be enthusiastic about intervening with a restaurant "partner" on behalf of an aggrieved QFF member. See Frequent Flyer - Your Account - Claim Missing Points - Other Partners:

Points earned from non-airline partners

To enquire about claiming your points, contact the partner directly within six months of the transaction. You'll find a list of contact numbers broken down by partner and category.

Note: it may take up to eight weeks for your points to be credited to your account if your claim is successful. Not all partners accept retrospective points claims.

Restaurants Retrospective points claims not accepted

 

[Moopere]

re: Qantas Restaurants that DO or DO NOT award points

Wow. Point taken. Seems unlikely to me that QF wouldn't care at all - but it certainly doesn't look like they are putting their hands up to assist

Its good stuff to know though, all the more reason then to take Lucky_mans suggestion - work it out at the till. Heres my contact number/card, call me when your machine is working and you'll get paid, or take 3-4-5-6-7-8% or whatever you think your points are worth off the bill total.

I can just see the stunned look even now ...

But seriously, I doubt QF would take no interest at all, particularly if you wrote them a letter. The program must work in their favour or they wouldn't bother with it at all. I can understand them not wanting to deal with these things as the first point of contact, but if the whole system collapsed because they were not paying attention surely they'd suffer loss of some type?

 

[beardoc]

re: Qantas Restaurants that DO or DO NOT award points

To enquire about claiming your points, contact the partner directly within six months of the transaction. You'll find a list of contact numbers broken down by partner and category.

My experience with chasing up non-crediting of points (in this case, Phoenix @ Rhodes, NSW), QANTAS were completely unhelpful and wouldn't discuss it - they kept on referring me back to the merchant, even after I suggested that the merchant wasn't fixing the problem.

 

[Moopere]

re: Qantas Restaurants that DO or DO NOT award points

My experience with chasing up non-crediting of points (in this case, Phoenix @ Rhodes, NSW), QANTAS were completely unhelpful and wouldn't discuss it - they kept on referring me back to the merchant, even after I suggested that the merchant wasn't fixing the problem.

Righto, well, wow, thats really disappointing. Obviously we have a case where QFF gets some form of 'partner fee' and is happy enough with that alone, the merchant is paying that fee and obviously doesn't want to pay extra via the actual awarding of QFF points and is happy to stick it to the customer.

So, we either eat our dog food as consumers, yet again, or else get really ****ty at payment and demand a discount. Mostly these types of partners are supposed to award 3 QFF :1 dollar, if if you value your points at around say 3c, then that close to 10% discount unless I have my maths confused.

"Fine, your machine is broken, I'll pay the bill minus 10% then"

"Oh, you don't do discounts... heh, neither do I, here's my contact number, happy to pay in full when your QFF machine is working"

Watch the vendor choke on that one

Wonder how one stands legally? Advertising was made, customer takes up advertised offer, delivery of offer not fulfilled and full payment demanded....

Hmm

 

[Lucky_man]

re: Qantas Restaurants that DO or DO NOT award points

Legally,

Well I am no lawyer (which makes my advice unqualified but useful rather than expensive).

If you provide your contact details (suggest business details to avoid potential for harrassment) then there is no offence. There may be a civil dispute over an effective contract to supply on certain terms. If you don't leave your details AND if the restaurant can show you had no intention of paying - then it is theft of some sort.

For those who are in business - delaying payment until you get what was agreed is a daily occurance.

 

[oz_mark]

re: Qantas Restaurants that DO or DO NOT award points

My experience with chasing up non-crediting of points (in this case, Phoenix @ Rhodes, NSW), QANTAS were completely unhelpful and wouldn't discuss it - they kept on referring me back to the merchant, even after I suggested that the merchant wasn't fixing the problem.

I have given up the idea of choosing restaurants that are on the list, mostly because it seems that no-one wants to deal with issues. All well and good if I happen to go there, but I'm not going chasing points.

Personally, I think Qantas should deal with the issue, and if restaurants don't want to pay up, then remove them from the program.

 

[Jacques Vert]

re: Qantas Restaurants that DO or DO NOT award points

My suggestion is to ask if they issue qff points (and is the machine working) when you enter the restaurant. If they say no, then just leave: they will soon get the message if we all do this.

If they say yes and then refuse when it comes time to pay, take it further. Letter to Fair Trading Dept perhaps?

 

[TimB]

re: Qantas Restaurants that DO or DO NOT award points

Another restaurant to report...

I went to the Hofbrauhaus on Market Lane in Melbourne last night (Frequent Flyer - Earning Points - Restaurants - Hofbrauhaus) last night, and didn't get points. I don't recall the exact reason given, whether they don't do points anymore, or it's not working. Sadly, I hadn't read this thread before going.

This was my first attempt at earning points at a QFF partner restaurant. All I can say is that I'm very disappointed with the whole experience.

I may try and go back to the restaurant to clarify what the problem is, and see if they're displaying the QFF sign. According to the link above, "Restaurant list correct at the time of upload to qantas.com. Some restaurants may have closed after the time of upload or no longer offer points." If the restaurant no longer offers points, then I'll expect Qantas will quickly remove them from their list -- let's see how that turns out.

I'll also be interested to see Qantas's reaction if this goes from being an issue discussed on this forum to something that is more widely known. Unfortunately, I don't know how that would happen (because as I've seen mentioned here before, ACA and TodayTonight are unlikely to be interested in our elite points earning or lack thereof).

 

[Awesom Andy]

re: Qantas Restaurants that DO or DO NOT award points

My experience with chasing up non-crediting of points (in this case, Phoenix @ Rhodes, NSW), QANTAS were completely unhelpful and wouldn't discuss it - they kept on referring me back to the merchant, even after I suggested that the merchant wasn't fixing the problem.

When were you at Phoenix @ Rhodes? I was there in early Feb, and no problems with getting points at all. IIRC, they also have the QFF sticker near the entrance of the restaurant.

 

[Timba-Jet]

Qantas Restaurants NOT awarding points

When were you at Phoenix @ Rhodes? I was there in early Feb, and no problems with getting points at all. IIRC, they also have the QFF sticker near the entrance of the restaurant.

+1

I've had yum cha 3 times at Rhodes Phoenix in the past 18 mths, placed my QFF card with credit card when paying bill. No problems at all.

Planning another visit soon, shame if they are now having issues.

 

[ChrisFlyer]

re: Qantas Restaurants that DO or DO NOT award points

My suggestion is to ask if they issue qff points (and is the machine working) when you enter the restaurant. If they say no, then just leave: they will soon get the message if we all do this.

If they say yes and then refuse when it comes time to pay, take it further. Letter to Fair Trading Dept perhaps?

I had an interesting time at Golden Palace Chinese Restaurant (Fortitude Valley, BNE) tonight... I called during the day to make sure that they were still a QFF restaurant partner, and after they confirmed that they were, I said "well in that case, can I please make a reservation for tonight?" (implying that I made the reservation *because* they were a partner)... after dinner, I went to pay, and handed over both my Westpac Earth AMEX Plat, and my QFF card. The woman spotted that my credit card had the Qantas logo on the front (it's very small and in the corner - here's an example from the Westpac site:


After noticing this, she tried to convince me that I "already earn Qantas points on the credit card, and therefore she doesn't need to swipe my QFF card"... I then explained that they were completely seperate, and that as a restaurant partner, I would earn 3 points/$1 from her, and 1.5 points/$1 from Westpac. She then changed her story to "ohh well we're a bonus partner with 'Westpac Qantas' so our EFTPOS statements show that the 3 bonus points are automatically awarded to Westpac cardholders"... the only bonus partner on that card is Qantas themselves, and thinking that she may have mistaken it for an Altitude card, I later checked the Westpac site, and they're not a bonus partner at all ... After informing her that I'd been there about 6 weeks ago, and that no bonus points were awarded on my last statement, and that I'd made the reservation because she had confirmed earlier that they awarded Qantas points directly, she reluctantly swiped my Qantas card - and happened to mention that the 3 points/$1 would cost her 6%...

352 Frequent Flyer points later... Haha!

But really, costs of 6% (QFF) plus ~2% (AMEX) for processing a sale isn't really too bad, compared with customers using 25% Entertainment vouchers, and then also paying with AMEX/Diners... if they didn't want to pay 6% for points, they shouldn't have agreed to have the Qantas terminal installed in the first place...

Also, the receipt for the points shows the transaction counter almost at 2000... hopefully they didn't repeat this same spiel thousands of times more to those who gave up without receiving points!

 

[oz_mark]

re: Qantas Restaurants that DO or DO NOT award points

I guess she was confusing Westpac with Citibank - they are a particpant in the Citibank Dining program.

I do get the feeling that some of the restaurant are in it for the plug from the various programs, but then don't want to keep their end of the bargain.