Qatar Airways status match to Virgin Australia

[zig]

I don’t get statements from Virgin Australia/Velocity.

Likewise, I have never received a statement from VA/Velocity.

 

[Rebus]

I submitted my status match request on Monday, using a screenshot of my activity as opposed to a statement. Unlike others who were asked to resubmit their supporting information I've heard nothing from QR. Given that my recent travel is exclusively domestic it has caused me to wonder if they are only following up with those whose travel patters are more attractive to QR i.e. some evidence of long-haul flying.

 

[lilkid28]

Has anyone who submitted Monday evening or later, received a response from Qatar yet?

 

[travel_bug]

I submitted my status match request on Monday, using a screenshot of my activity as opposed to a statement. Unlike others who were asked to resubmit their supporting information I've heard nothing from QR. Given that my recent travel is exclusively domestic it has caused me to wonder if they are only following up with those whose travel patters are more attractive to QR i.e. some evidence of long-haul flying.

I wouldn't think so - they only asked for 2 months of statements and even if the airlines listed for the match did provide March and April statements, Qatar would know that by that stage in the year not many people were flying long haul outside of repatriation.

If they were looking for evidence of your flying patterns I think they would have asked for your previous statements pre pandemic or asked questions on it.

The fact they targeted VA by name means they'd likely be aware of how long Australian borders have been closed for as well, which extinguished long haul flights for even the most active frequent flyers.

 

[Rebus]

I wouldn't think so - they only asked for 2 months of statements and even if the airlines listed for the match did provide March and April statements, Qatar would know that by that stage in the year not many people were flying long haul outside of repatriation.

If they were looking for evidence of your flying patterns I think they would have asked for your previous statements pre pandemic or asked questions on it.

The fact they targeted VA by name means they'd likely be aware of how long Australian borders have been closed for as well, which extinguished long haul flights for even the most active frequent flyers.

Fair point. Hopefully they are just working through the backlog.

 

[travel_bug]

Fair point. Hopefully they are just working through the backlog.

I'm hopeful too, I'm just reminding myself that they gave themselves a 10 business day turnaround which is pretty tight considering they offered matches for Emirates, Etihad, South African, Singapore, Turkish and VA. Who knows how much the match was advertised in the circles and forums in the countries and regions of the other airlines.

 

[andye]

I'm hopeful too, I'm just reminding myself that they gave themselves a 10 business day turnaround which is pretty tight considering they offered matches for Emirates, Etihad, South African, Singapore, Turkish and VA. Who knows how much the match was advertised in the circles and forums in the countries and regions of the other airlines.

They extended the EK EY and TK offer to 22nd May

 

[Matt_01]

It does mention on the ET site application may take upto 10 business days to process.

 

[morfergus]

Submitted mine on 18 May and heard nothing yet.

Anyone know if there are similar status match opportunities for Velocity members for airlines in Star Alliance or Skyteam? Might as well make use of Velocity Platinum while we can!

 

[GSP]

I'm a Monday evening submitter and also have not had any reply or outcome provided.

 

[Notyourbag]

Haven't heard anything either. I submitted on Monday.
With Eid al-Fitr holiday from the 23rd-26th I wonder if the 10 day response time is realistic.

 

[Ross B]

Submitted mine Monday lunch time and wife's Monday evening, nothing so far. I'm not aware of any other airlines offering Status match, at least not without a Status challenge but who knows some might come to the table if VA collapses completely.

 

[ajobbins]

Got a similar email to many others here. I had already sent a photo of my card (valid until 31 July, but I'd already re-qualified for Gold) and PDF copies of both the last two 'statement' emails from Velocity, plus a full page save of my activity page on the VA website.

Have now emailed the gold email earlier in this thread requesting statements be emailed.

I didn't see this in some other replied posted here, but they included the statement in bold below that suggests they think we can get them from the VA website ourselves when that is not the case.

Thank you for your email requesting tier status match.
Kindly be advised we require a copy of the below documents (not screenshots) to review your request
1. Copy of your Velocity Frequent Flyer Membership card showing your name and account number. (The card should still be valid).
2. Copy of the Frequent Flyer account statement from Velocity showing your name, tier and the account number. (Latest statement). which is extracted form the login area .
3. Name on your Velocity Frequent Flyer membership should match with Privilege Club account details.
Kindly ensure to send all the above documents at [email protected] from your registered email address.
Thank you for your understanding in this regard. We look forward to hear from you.
Regards,
Privilege Club

 

[Grimace1]

Well Velocity was meant to mail me a new membership card but due to Covid-19 it hasn't happened. So I took a screenshot on the mobile app showing my membercard and a screenshot of the online account showing it too.

Took screenshots of my account activity but that wasn't good enough

"
Thank you for your email requesting tier status match.
We have received the screenshots provided from your end. However, we are unable to verify your name on the account statements.
Therefore, we request you to provide below requested documents (not screenshots) for us to review your request further.

1. Copy of your Velocity Frequent Flyer Membership card showing your name and account number. (The card should still be valid).
2. Copy of the Frequent Flyer account statement from Velocity showing your name, tier and the account number. (Latest statement).
3. Name on your Velocity Frequent Flyer membership should match with Privilege Club account details.
Kindly ensure to send all the above documents at [email protected] from your registered email address.
Thank you for your understanding in this regard. We look forward to hear from you.
Regards,
Privilege Club "

 

[Nathant123]

Also received a follow up email regarding details provided. I have a physical card but did not have a statement at the time hence the screenshots. They said they cannot accept screenshots but I have since received a PDF statement from Velocity as I requested so I will send them that. I guess screenshots can be manipulated and they do not have a name attached yet the statement does.

 

[mitch_scott]

Got a similar email to many others here. I had already sent a photo of my card (valid until 31 July, but I'd already re-qualified for Gold) and PDF copies of both the last two 'statement' emails from Velocity, plus a full page save of my activity page on the VA website.

Have now emailed the gold email earlier in this thread requesting statements be emailed.

I didn't see this in some other replied posted here, but they included the statement in bold below that suggests they think we can get them from the VA website ourselves when that is not the case.

When they say extracted from the login page, I’m pretty sure this is what they mean. It has all of the info they need, you can just print it to pdf

 

[VPS]

I just received a response to the email I sent on Monday

Dear M xx_XX

Thank you very much for writing to Privilege Club.
Your service request is under process; For further queries, please refer to the Service Request Number xx_xx_XX
Our service associates are currently looking into your request; and will notify you once resolved.

 

[Nick88]

I just received a response to the email I sent on Monday

Dear M xx_XX

Thank you very much for writing to Privilege Club.
Your service request is under process; For further queries, please refer to the Service Request Number xx_xx_XX
Our service associates are currently looking into your request; and will notify you once resolved.

I applied on Monday also but received the email to resend all attachments again, including statements, not screenshots.
What statements and in what format did you send yours in order for them to accept them??

 

[ajobbins]

When they say extracted from the login page, I’m pretty sure this is what they mean. It has all of the info they need, you can just print it to pdf

I did that already. Sent them a PDF that looks just like your example - they didn't accept it

 

[Flylover]

I think this is the way to go. Velocity will send you a copy of your account statement if you ask them - I know of at least one person who has received a statement from Virgin this week.

I requested a copy of my ststement and they sent it to me within 24 hours.