QF A380 to DFW; QF9/10 retiming

[defurax]

If I demand a refund, it means I have truly lost the battle. They've already told me to stick it, I should shake the denial and admit defeat. CM vs. Q is a war I will not win. Maybe I'll play the chick card, cry over the phone and see if one of the robots in the call centre react in the slightest.

 

[Mattg]

If I demand a refund, it means I have truly lost the battle. They've already told me to stick it, I should shake the denial and admit defeat. CM vs. Q is a war I will not win. Maybe I'll play the chick card, cry over the phone and see if one of the robots in the call centre react in the slightest.

Don't worry, you are correct in this case in that you are entitled to a refund. Quote Qantas's own terms and conditions if you have to. I've usually found Qantas to be quite helpful over the phone so I'm sorry to hear they haven't been in this case.

But if this still gets you nowhere, may I suggest sending Red Roo, the forum's Qantas representative a private message.

At the end of the day, it's your money and you are entitled to it.

 

[anna2103]

To put it bluntly, that's BS. You can and will win. That first service person was wrong. Just call them ask for the refund, "as Qantas disrupted the flight and cannot put you in an exit row the advanced seat selection terms clearly state that a refund is required."

You might have to pay for ordinary seat selection, so be prepared for that. Plenty of people here, including me, win when Qantas does not follow there own rules. Do not just give up. Be strong!

+ 1 you are in the right - tell us when its fixed

 

[mannej]

If I demand a refund, it means I have truly lost the battle. They've already told me to stick it, I should shake the denial and admit defeat. CM vs. Q is a war I will not win. Maybe I'll play the chick card, cry over the phone and see if one of the robots in the call centre react in the slightest.

It seems that you have been the victim of a poor telephone staff member (They are so few and far in between). There is the HUACA method (Hang up and call again), but if they cannot seat you in the exit row, as per what you have paid for, it is up to them to remedy the situation. There is a massive premium charged for the exit rows, so saying that we have re-homed you in (whatever seat apart from the exit) does not sit well with me.

 

[JohnPhelan]

I don't think it's a refund she wants - she wants an exit row seat.

Hence the comment about "losing the battle" if she asks for a refund - she's then got no chance of pushing her claim for an exit row seat.

 

[mannej]

I don't think it's a refund she wants - she wants an exit row seat.

Hence the comment about "losing the battle" if she asks for a refund - she's then got no chance of pushing her claim for an exit row seat.

That is fair enough John, however it would seem that the exit seats are not available on the dates that she is flying. That being the case there is only one option and that is for the refund of the exit seat fee (I would also waive the standard seat selection fee, but I doubt that would happen).

 

[Red Roo]

If I demand a refund, it means I have truly lost the battle. They've already told me to stick it, I should shake the denial and admit defeat. CM vs. Q is a war I will not win. Maybe I'll play the chick card, cry over the phone and see if one of the robots in the call centre react in the slightest.

I'm disappointed to hear of this experience and would appreciate an opportunity to assist. Please send me a private message with your details as reference.

 

[JohnK]

I would argue as QF has made the change, not you. That stinks that you have lost the value of the exit seats due to a QF action.

Ask for a refund. Qantas has made the change not you. Plus the seats you have are almost as good as exit row.

I don't think it's a refund she wants - she wants an exit row seat.

Hence the comment about "losing the battle" if she asks for a refund - she's then got no chance of pushing her claim for an exit row seat.

Won't be able to get an exit row if thay are all pre-allocated.

 

[Mr_Orange]

I'm disappointed to hear of this experience and would appreciate an opportunity to assist. Please send me a private message with your details as reference.

Nice one Red Roo!

 

[markis10]

airlineroute ‏@airlineroute 5m
QANTAS cancels A380 service to Hong Kong, from 29SEP14

 

[defurax]

airlineroute ‏@airlineroute 5m
QANTAS cancels A380 service to Hong Kong, from 29SEP14

But with some A380 service scheduled in December and January:

QANTAS Ends Regular A380 Service to Hong Kong from late-Sep 2014

by JL
Update at 0730GMT 22MAY14

QANTAS starting 29SEP14 is changing operations to its Sydney – Hong Kong service, as the airline ends Airbus A380 operation to Hong Kong. The airline will operate 3-class Boeing 747-400 aircraft on daily basis from this date, replacing 5 weekly A380 and 2 weekly 4-class 747-400.
However, based on latest adjustment as of 22MAY14, QANTAS appears to continue 5 weekly A380 service from 11DEC14 to 26JAN15, however First Class service is not offered.
QF127 SYD1125 – 1745HKG 744 D
QF128 HKG1945 – 0810+1SYD 744 D
Between 11DEC14 and 26JAN15, A380 operates Day x23

http://airlineroute.net/2014/05/22/...l&utm_medium=social&utm_campaign=social140522

 

[defurax]

I wonder if the F seats will be sold as J from 11 December to 26 January or if the F cabin will remain empty.

 

[markis10]

I wonder if the F seats will be sold as J from 11 December to 26 January or if the F cabin will remain empty.

RedRoo has already confirmed that to be the case.

 

[defurax]

RedRoo has already confirmed that to be the case.

In this thread? I thought I had kept up with the 374 previous posts...

 

[markis10]

In this thread? I thought I had kept up with the 374 previous posts...

In the no F thread:

On a lighter note, this circumstance will present the opportunity for some of our most frequent fliers travelling in Business to access seats in the First cabin on days when the A380 does operate to HKG. I’ll leave this to the forum to discuss further.

Finally, I would like to take this opportunity to say I'm flattered to know Red Roo's presence on AFF is valued. I've had the pleasure of meeting, and assisting some of you on occasions, and hope to continue engaging with this community moving forward. However to clarify, my activity on AFF is not to replace existing official Qantas channels. Apologies to those who perceived this differently. Comments about the frequency of my activity have been noted with my manager.

 

[JessicaTam]

Would an A380 have the range to do MEL-DFW?

 

[JohnPhelan]

So where is the A380 coming from in Dec/Jan to operate five days per week to HKG?

 

[markis10]

So where is the A380 coming from in Dec/Jan to operate five days per week to HKG?

I think you will find they have scheduled maintenance outside of that period to ensure it's all hands on deck for the busy time.

 

[Awesom Andy]

No F, but at least HKG will retain Skybed mark 2. (Or should I say upgraded, since they still have some un-updated ones at the moment). Sadly though, it is no longer possible to fly F direct from Australia to HKG.

 

[JohnK]

No F, but at least HKG will retain Skybed mark 2.

What is wrong with Skybed mark 1?

That is all I have ever flown and in my opinion it is quite good.