The definitive thread on Qantas IT gripes

[bussyboy]

Should we expect some gremlins on Friday!



Hopefully a fix to multi-leg reward bookings from erroring out after putting in passenger details - I've been working on an itinerary with 6 "flights" (10 sectors) with varying date/flight combinations and 3 different error codes received

 

[flyingfan]

On the app home screen:

• It counted down the days until my next flight but once it reached 10 days it didn’t go down any further and froze at that number (despite many refreshes), all the way until the day I flew
• The points and status credit counters haven't correctly updated in a week - going into the activity statement shows the correct counts, and even emails from QF (normally lagging) show more recent tallies

This is the most current version

 

[SYD]

On the app home screen:

• It counted down the days until my next flight but once it reached 10 days it didn’t go down any further and froze at that number (despite many refreshes), all the way until the day I flew
• The points and status credit counters haven't correctly updated in a week - going into the activity statement shows the correct counts, and even emails from QF (normally lagging) show more recent tallies

This is the most current version

Delete and reinstall will probably fix that.

I find that doing that on any apps that starts behaving badly is usually a good idea*.

When you reinstall you get all those options about alerts, tracking etc that might have got muddled during an OS or app update.

*exception being those naughty apps that only store important data on your device and not a cloud or backend system. Delete the app entirely and you delete local data… The QF app should be find however.

 

[flyingfan]

Delete and reinstall will probably fix that.

I find that doing that on any apps that starts behaving badly is usually a good idea*.

When you reinstall you get all those options about alerts, tracking etc that might have got muddled during an OS or app update.

*exception being those naughty apps that only store important data on your device and not a cloud or backend system. Delete the app entirely and you delete local data… The QF app should be find however.

I tried that once and no dice but a second time just now and success

 

[I love to travel]

Cannot do a family transfer (yes very ligit) Once I put in my code, just goes back to generic family transfer screen

 

[ShelleyB]

Cannot do a family transfer (yes very ligit) Once I put in my code, just goes back to generic family transfer screen

This happened to me the other day. Had to try a few times, and then for some reason it worked. I don't recall doing anything different the time that worked versus those that did not.

 

[I love to travel]

This happened to me the other day. Had to try a few times, and then for some reason it worked. I don't recall doing anything different the time that worked versus those that did not.

Same here, eventually worked

 

[RooFlyer]

Trying to book a J flight to Bali. Neither website nor the app will load any 'To' airport, code or spelled out.

Ho hum.

Cleared cache etc, logged out, tried not logged in - nada. Logged in - nada. Changed browser (Chrome to Edge) - nope. On phone - app to Safari. Nope.

You-hoooo Qantas. Anyone home?

 

[SYD]

Trying to book a J flight to Bali. Neither website nor the app will load any 'To' airport, code or spelled out.

Ho hum.

I would have thought “Are you sure” should display when entering “DPS”!

 

[RooFlyer]

While I'm waiting, I see I can get on SQ via SIN for 45K Aeroplan miles. 2 x widebodies, SQ service.

 

[lsmi4126]

Trying to book a J flight to Bali. Neither website nor the app will load any 'To' airport, code or spelled out.

Ho hum.

Cleared cache etc, logged out, tried not logged in - nada. Logged in - nada. Changed browser (Chrome to Edge) - nope. On phone - app to Safari. Nope.

You-hoooo Qantas. Anyone home?

Same issue here (except tying to book J to Vancouver). Across all devices and browsers. Multi-City works as does the Credit Card discount portal, however fares seem outrageous ($22K return SYD - YVR vs $12K earlier today)....

Was working at about 3pm arvo - QA in the CICD pipeline much, Qantas?

 

[RooFlyer]

Same issue here (except tying to book J to Vancouver). Across all devices and browsers. Multi-City works as does the Credit Card discount portal, however fares seems outrageous ($22K return SYD - YVR)....

Just checked Google flights Qantas MEL-DPS on a B737 in early Dec A$3.0K. Virgin on a B737 $1.5K

Well, if Qantas doesn't want my money ....

 

[Captain Halliday]

Off to a winning start just hours after announcing the resumption of SYD-CTS.

 

[RB001]

Don't worry - the work experience kid is onto it...

Of course, this implies one has patience.

 

[lsmi4126]

Search Skyscanner, link into Qantas and book. Qantas'll be paying some unnecessary agent commission.....

 

[RooFlyer]

Don't worry - the work experience kid is onto it...

You read it here, first

Wonder how long it took someone to realise that the on-line bookings had stopped.

 

[lsmi4126]

You read it here, first

Wonder how long it took someone to realise that the on-line bookings had stopped.

VH's live bank account feed?

 

[henrus]

Just use a multi-city search and it works fine (even if just searching a single leg or a return).

 

[RB001]

Using the multi-city tool, I was able to get through to payment page for J and Y SYD-CTS RT (J around $6K, Y under $2K - in line with HND prices). Pretty sure the seat maps had tumbleweed.
Could also see plenty of YVR for $11-12K RT.
I haven't finalised my year-end plans, so had no reason to push the button.

 

[lsmi4126]

Using the multi-city tool, I was able to get through to payment page for J and Y SYD-CTS RT (J around $6K, Y under $2K - in line with HND prices). Pretty sure the seat maps had tumbleweed.
Could also see plenty of YVR for $11-12K RT.
I haven't finalised my year-end plans, so had no reason to push the button.

Yup - still getting $22K. I think the personalised pricing algorithm has me. Skyscanner and Google still showing $12K.