Sometimes when things go south, they end up going north.
Flew QF BNExSYDxMEL today and due to a tight connection my luggage didnt make it to my MEL flight, when I landed in MEL I turned on my phone and had a SMS from QF saying my bag didn't make it, but we will deliver it. saw the ladies at luggage services, they organised to deliver it home, and hey presto all sorted. No standing around waiting thinking will my bag ever come off.
Bag delivered a few hours later, all peachy keen.
Proactive customer service at its best - I wonder what the same experience would have been like with a LCC - Jetstar/Tiger?