AAARGH!
I've been waiting 6 weeks for AirNZ to process my points from my trip to the US - they claimed to be having IT problems. Finally got sick of waiting, contacted them again as I want to book a partner flight and thus want to do ASAP... and now they are telling me that I can't have points as "you creditted them to United and you can't get twice". As far as I can tell, when I have used my United Red Carpet Club card to access Koru Club they have managed to switch the listed FF point number, despite me booking and checking in with AirNZ number AND asking at each Koru Club entry for them to ensure that the AirNZ number is used for points.
I emailed Customer Service back stating that I felt this was entirely unacceptable since I requested AirNZ points earning at every stage of my journey - booking, checkin and at both Koru Clubs - and requesting that even if they cannot reverse the credit to United that they grant me the 15 Airpoints I need for the redemption flight I have been trying to secure. I think (hope) that this is a reasonable request... I guess we wait and see. Certainly has me motivated to close my AirNZ account after redeeming; not the first problems with them - $100 booking fee for a partner redemption (and possibly taxes also on top of that?), difficult to redeem anything of value from WA, and a "upgrade voucher" for Silver a couple of years ago that never eventuated. This was a paid Y+ booking and to have the points go to a FF program I don't use and didn't consent to points being allocated to really gets my goat!
Sorry, needed to rant to people who understand the importance of FF points going where they are supposed to!