This is dinner on QF CNS - SYD

[Popeye]

I agree that airlines talk up their product, but consumers expectations seem to have no bounds. One gets a 1000km flight on a million dollar aircraft and expects dinner during a 2 hr trip that cost a hundred bucks. You get a half hour Uber ride for half that, it moves you only 40km, but we expect no dinner .

Gday Juddles , from my observations of your posts , you dont appear to be all that objective and if i had a bet i would say that you are either a QF employee or consultant The bottom line is QF markets itself as a premium product but use fine printrint to exclude things that the regular punter doesn't know Surely something the ACCC should be looking at

 

[juddles]

Nope, it’s about the airline not delivering the service advertised. The OP did not expect anything more or less.

boomy, in deference to your consistent and solid place in this forum, I sincerely and respectfully will have to agree to disagree, and leave it there. My angle in this thread is probably tainted with my disbelief in overall expectations of air travellers in general these days, not so much the plight (and I truly do get his anger!) of the OP.

 

[juddles]

Popeye, you think I am a QF employee or consultant???? I attack QF consistently about the things I find they truly fail in. I think their "co-payments" for points redemptions are scandalous and ridiculous and revolting. Quote me on that. Do you think a QF employee or "consultant" would go on record saying that??

Edit: so you just lost your bet I will accept a beer if we ever meet

 

[boomy]

boomy, in deference to your consistent and solid place in this forum, I sincerely and respectfully will have to agree to disagree, and leave it there. My angle in this thread is probably tainted with my disbelief in overall expectations of air travellers in general these days, not so much the plight (and I truly do get his anger!) of the OP.

If you talk about general expectations by travellers who are looking to pay less and get more from airlines I definitely agree with you however this thread is about a specific case in which it’s very clear the OP did not receive what they paid for.

I had plenty domestic evening flights where I arrived last minute to the airport feeling hungry after busy day at work looking forward to have dinner onboard, even on a 55m ADL-MEL flight because this is what the airline advertise and this is the reason I pay more to fly QF and not some other cheaper LCC so I fully understand the OP frustration.

 

[turtlemichael]

I assumed that the OP was on the CNS-SYD 11.30am flight even though he used the word "dinner". Apparently he was on a later flight so buns were the meal of the day. I was on that 11.30am flight and we got the buns too. As I said up thread, they were almost inedible. My expectations of meals on domestic QF flights have declined in recent years but this was probably the worst I have had. To me, it is simple - don't advertise a meal if it is not a meal.

 

[JessicaTam]

[/mod hat]
As my mother used to say (actually she probably still does):
"If you can't say something nice, don't say anything".

Or as I say:
"Be respectful or suffer the consequences!"
[/mod hat]

 

[Popeye]

Popeye, you think I am a QF employee or consultant???? I attack QF consistently about the things I find they truly fail in. I think their "co-payments" for points redemptions are scandalous and ridiculous and revolting. Quote me on that. Do you think a QF employee or "consultant" would go on record saying that??

Edit: so you just lost your bet I will accept a beer if we ever meet

Dear Juddles,

I have been censored in my original reply .
So to sanitize it to meet the sensor, i find your comment biased and disingenuous to a point that that is more consistent with someone having an allegiance

.just an observation .... apologies if this is misplaced

 

[juddles]

Dear Juddles,

I have been sensored in my original reply .
So to sanitize it to meet the sensor, i find your comment biased and disingenuous to a point that that is more consistent with someone having an allegiance

.just an observation .... apologies if this is misplaced

Popeye, I get the feeling of your original post, but what I am arguing (in admittedly roundabout way) is that we (as in the whole group of pax) want cheap airfares but then also want the extras. And I say extras acknowledging QF does not sell them as such.

In no way are any of my posts "disingeneuous" or "biased" To perceive that you must be expecting any posts to agree with you. That is natural but what would be the point of a forum where everyone just agrees with everyone??

My opinion, (not allegiance) is that QF have struggled to get back into the black, they fail in trying to sell themselves as a premium airline when they are also forced to cut every corner to survive, and that we as pax expect way too much given the prices we pay (not given the airline hype).

As I pointed out, very clearly, QF make about 5 bucks per domestic ticket. That is the total reality of airlines these days. QF has cut every corner they can to try to break even (think overseas call centres, etc).

And by the way, something still unanswered by you - what are the perks you perceive WP/P1's to get that you do not get as SG? I found that comment by you very interesting as I do not understand it?

 

[TomVexille]

I understand your argument @juddles but I can't agree with it as the natural progression if we keep down that path is air travel in Australia becoming like it us in the USA. And I don't think we want that because I do remember the days when US airlines were proper full service.

 

[Deleted member]

I wonder how many. Remember this little gem form many moons ago?

An Airline Saved $40,000 a Year By Removing This ONE Tiny Thing From Food Trays

 

[Deleted member]

Dear Juddles,

I have been sensored in my original reply .
So to sanitize it to meet the sensor, i find your comment biased and disingenuous to a point that that is more consistent with someone having an allegiance

.just an observation .... apologies if this is misplaced

That would be Censored if you’re referring to aspects of your post being removed, or censured if you’re referring to being told off about aspects of your post , a sensor is a measurement device

 

[Ansett]

for the record, and to introduce some sort of perspective into this discussion, over the last year QF made about $8 profit per pax. That is averaged over domestic and international. So a domestic pax makes them about $5 per flight.

As a company they also need to sustain their shareholders, so just how much "giving back" is really expected? This is how tight airlines are - a "pie chips and gravy" per pax can bring them back into the red......

I do believe the profit per passenger is in the are aof $25 to $30 pretax based on 53 million passengers carried and pretax earnings of around $1.6 billion dollars. Not the $5-$8.00 as per your figures.

 

[serfty]

I do believe the profit per passenger is in the are of $25 to $30 pretax based on 53 million passengers carried and pretax earnings of around $1.6 billion dollars. Not the $5-$8.00 as per your figures.

I think routing is important - on the golden triangle (and even ADL/CBR flights with them), profit may be more than that average. On a perceived leisure route such as CNS O&D, profit may be less.

To summarise, based on @turtlemichael's & @Popeye's anecdotes for the day the economy "meal" was three 'buns' with a Lindt chocolate differentiating the evening "meal" from "lunch".

Certainly not as per Qantas marketing would have one believe.

Economy | Qantas AU

Inflight dining
Our Economy dining experience offers award-winning wines, generous meals and more choice than ever before. Meals are served in gourmet boxes offering you more space to work or relax and our snacks are from well-known brands and familiar favourites. Enjoy the freshest local flavours with complimentary food and beverages included in your ticket.

Domestic dining options

 

[RooFlyer]

I do believe the profit per passenger is in the are aof $25 to $30 pretax based on 53 million passengers carried and pretax earnings of around $1.6 billion dollars. Not the $5-$8.00 as per your figures.

I've just been trying to look at these figures too, but can't find the data. Its not in the QF 2018 results presentation which is downloadable here.

What I'm after is the domestic net operating income (revenue from domestic operations less expenses) and the number of domestic passenger journeys. Not after 'profit' as that's not meaningfull in the context of present discussion.

Can anyone help in locating those figures?

 

[RooFlyer]

I<snip>
Certainly not as per Qantas marketing would have one believe.

Economy | Qantas AU

And extracting from that last link, serfty, (my reddening )

Economy
Fresh, delicious and included on every fare
<snip>This season's range of hot and cold gourmet dinner packs promise delicious, high quality meals, and more generous portions. Served for dinner and lunch on selected services, you'll taste the difference when you try our Korean barbecue chicken, rice and pickled vegetables, or fragrant pumpkin, tomato and almonds with pearl couscous, or one of our new salads including Thai chicken noodle or hot smoked salmon with mixed vegetables.

... or, if you are SOOL, three small unadorned chicken laksa buns.

 

[MEL_Traveller]

... or, three small unadorned chicken laksa buns.

... or an apple or small packet of biscuits on my MEL-SYD last year. No slices, no cakes or pastries.

 

[boomy]

I don’t know how much QF makes per domestic ticket but I do know that airlines in Australia (particularly QF) charge exorbitant rates for domestic travel. To say that anyone who flys QF Dom expects to pay less and get more is ludicrous.

 

[serfty]

the number of domestic passenger journeys.

May be available here: Domestic aviation activity (I don't have time to dig currently)

 

[Popeye]

That would be Censored if you’re referring to aspects of your post being removed, or censured if you’re referring to being told off about aspects of your post , a sensor is a measurement device

Yep , blame auto spell check ...will correct it thanks

 

[Pushka]

... or an apple or small packet of biscuits on my MEL-SYD last year. No slices, no cakes or pastries.

That’s all we usually get on most Adelaide - anywhere flights.