Thank you for the suggestion.
However, I think I will need a pause to regain my strength first, after the umpteen phone calls to and from Virgin Money to get to this point.
I'm hoping that once everything is in place, it will be smoother sailing.
I
will be checking up again on the one month anniversary of activating the card, to make sure that the SCs and points are posted.
(By that stage, I should be feeling strong enough to call them once more, if necessary.
)
To continue the saga of the Virgin Money offer:
Statement day came and went last week.
"No statements available" was the online message.
Interminable call to VM - again, and promises that the statement would be activated and printed that day.
Nothing.
Another call the next day, and another promise.
Still no statement, although I could see the transactions recorded on the website. The lack of a statement meant that the bonus points and SCs would not credit to my Velocity account, of course. Before finishing the call, I asked (yet again) for confirmation that the points and SCs would credit, once the statement finally appeared
The response: "No, you do not qualify for this offer."
Despite having verified that all was in order in several earlier calls.
I located the original emailed offer and read it out to the operator.
Response: "You will have to send that to VM to prove that you are eligible."
I could have responded in many ways but exhaustion again did me in.
Only enough strength to write down the email address by that time.
Emailed.
AND received an acknowledgement WITHIN FOUR MINUTES and a prompt coherent holding response just a few minutes later.
[The Statement actually appeared the next day and points were credited to my Velocity account - but no Bonus Points and no SCs.]
The VM rep and I then exchanged emails over the following days to sort out all the links and today, points and status credits have all been posted to my Velocity account.
It has been an incredibly frustrating experience since the November offer - but the VM rep has saved the day. I've sent thanks and congratulations.
Will hope never to have to resort to the telephone call centre again!
Best of luck to any of you still going through the process.