Domestic seat selection now up and running

[Warks]

I have not been able to select domestic seating since implementation (am QP PS), and finally got around to ringing QF this morning.

The pleasant lady on the other end of the phone said they had actually had a memo come round this morning to staff acknowledging the problem ("with Silvers"), quoting a problem reference number, and stating that it was under investigation.

She speculated that they must have had enough complaints to formalise and investigate it, and suggested I give it 48 hours and try again (I think the 48 hours was based on 'hope' more than anything else).

Anyway, maybe a fix is imminent!

I've just had my first chance to try this out and as a QP PS I couldn't find the elusive "Select Seats" button anywhere. Trawled this entire thread to find that most PS (all?) have had problems. So it's going to be fixed? Too late for this flight but another one the week after - the all important SYD-PER so I hope it's up by then.

The eternal mysteries of seat allocation!

 

[QF WP]

Well, the seating for this Gold member worked out tonight.

BNE/CBR flight was FULL (no seats on the flight empty) so I was happy with the pre-selected 13D. Sat next to a georgeous pax Vanessa - we chatted the whole way about flying.

CBR/PER also seemed to be relatively full (it was hard to check through the closed curtain).

 

[Warks]

Well it still doesn't appear for me now at T-27. I've emailed them through the feedback tab in the booking window. What I love is how you can type out your complaint and then it gives you some links to FAQs which I already know are useless and then says "Do you still want to give feedback?" and you click yes then you have to put in all this damn information about your personal details. What is SO annoying about this is that you are doing it from a logged in position so they already have your QFF number which has absolutely everything they need connected to it anyway! My theory is that it's just to annoy you enough to give up so they don't have to action it.

 

[Kendall Roy]

Received this update from the websupport email address:

The issue is with our third party booking engine. I do apologise for the inconvenience this has caused and at this stage we are hoping for a resolution to the problem in May. .

MAY - are these guys serious?

 

[Davo70]

Well it still doesn't appear for me now at T-27. I've emailed them through the feedback tab in the booking window. What I love is how you can type out your complaint and then it gives you some links to FAQs which I already know are useless and then says "Do you still want to give feedback?" and you click yes then you have to put in all this damn information about your personal details. What is SO annoying about this is that you are doing it from a logged in position so they already have your QFF number which has absolutely everything they need connected to it anyway! My theory is that it's just to annoy you enough to give up so they don't have to action it.

Hi Warks.

I wouldn't let any of this bother you. Wait until T-23.59 and then get stuck into OLCI
and keep re-checking.

I found it pretty easy to get into the first 3 - 4 rows of Y on recent PER-SYD-PER flights
(even though as a SG the best I could select at booking was 10th row of Y (on A332 /
B763).

Davo70

 

[737]

CBR/PER also seemed to be relatively full (it was hard to check through the closed curtain).

CBR-PER is always full in J

 

[JohnK]

The issue is with our third party booking engine. I do apologise for the inconvenience this has caused and at this stage we are hoping for a resolution to the problem in May..

MAY - are these guys serious?

When you move your IT off-shore this is what can happen.

Most companies allocate resources for project work and business as usual type of work but leave support short staffed. It has always been the case at the companies I have been employed.

 

[tuapekastar]

MAY - are these guys serious?

Sadly, it would appear so. Makes the phone agent I spoke to last week's '48 hours' a rather optimistic estimate!

I'm not sure it would make a huge difference to a PS as opposed to OLCI at T-24 (I don't have the opportunity to try it out ), but if they advertise the facility as available to PS, then I'd like to see it available.

 

[Kendall Roy]

When you move your IT off-shore this is what can happen.

Most companies allocate resources for project work and business as usual type of work but leave support short staffed. It has always been the case at the companies I have been employed.

Correct, however this appears to be a bug with an existing/advertised system specification (rather than a whole new feature development).

2-3 months to resolve a bug - bloody joke! Not a bad SLA

 

[JohnK]

Correct, however this appears to be a bug with an existing/advertised system specification (rather than a whole new feature development).

2-3 months to resolve a bug - bloody joke! Not a bad SLA

I sympathise with you but they may actually regard this as new development.

Either way unless it is flagged as a show stopper it will have a low priority. So May is probably a good outcome it is does in fact get fixed by then....

 

[docjames]

Well, just turned 20BC into 4AB at ~T-64 for upcoming BNE-MEL.


:mrgreen::mrgreen::mrgreen:

 

[medhead]

Well despite the reailties of IT development, I think May is excessive, especially as the select seats button was appearing on my domestic bookings at some stage in the 6 months after they introduced it for INT flights. Just undo whatever they did to remove the button

 

[JohnK]

Just undo whatever they did to remove the button

You would think it would be as easy as undoing a vasectomy.

 

[Warks]

Well I've had zero response from Qantas on this so far. I guess they consider I'll read it on AFF!

My T-24 OLCI (actually more like T-18 or so) got me good forward seats for my travels this week. The one thing I think is better than almost any position in the plane is the empty seat next to you. Got that for SYD-BNE and SYD-TSV also BNE-SYD on the way back today. The only leg it was occupied (TSV-BNE this morning) almost undid all the good karma with Mr CentreArmRestHogSoundAsleep next to me.

So I'll just keep on top of it. SYD-PER next week - THE most important domestic flight to get the empty seat next door!

 

[medhead]

You would think it would be as easy as undoing a vasectomy.

My wife keeps telling me it is easy to reverse whenever I raise my object to getting it done in the first place

 

[simongr]

When you move your IT off-shore this is what can happen.

Why on earth is this a problem with off-shoring? That's almost as bad a line as the complaints about offshoring engineering at QF.

 

[JohnK]

Why on earth is this a problem with off-shoring? That's almost as bad a line as the complaints about offshoring engineering at QF.

Resources! If you do not have in house staff to look at support issues then only the critical issues (or showstoppers) have a high priority. Anything that can be put on the backburner is put there and things such as Silver members not being able to pre-select seats for domestic flights gets scheduled to be completed in May.

Then again I could be wrong....

 

[Flying Fox]

My wife keeps telling me it is easy to reverse whenever I raise my object to getting it done in the first place

Please refrain from raising your object here!

 

[medhead]

Please refrain from raising your object here!

she tells me i gotta proof read as well

 

[drewbles]

Received this update from the websupport email address:

The issue is with our third party booking engine. I do apologise for the inconvenience this has caused and at this stage we are hoping for a resolution to the problem in May. .

MAY - are these guys serious?

Perhaps QF have this to say about PS and Seat Allocations at present...