David Jones: AMEX to Latitude

[kerfuffle]

Got the additional cards today, with the more frequently used one having a longer expiry date compared to the least-used one. No sign of the primary card ...

 

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does anyone know how many points one needs for a $100 DJ gift card (as an example) using David Jones Points Hub?

Nope. Received my Prestige card today, added it to the Latitude app as it asks and followed all the instructions given, and you can’t do anything with it, as although the card account shows it just says “Active in 9 days” “Activate your credit card now to be ready once your account is transitioned” and you can’t otherwise do anything. Even the big “Welcome to your David Jones credit card” banner in app does nothing.

 

[missping]

I’m so screwed because I can’t get hold of them to help me out with the membership rewards points because all the different dates they communicated confused me

Does anyone know if we can use the new points to buy a generic Mastercard gift card instead of all the other cough like DJ gift cards and whatsoever? I don’t want to purchase a gift card just to be forced to use the $$ in a specific store.

 

[centeredcalm]

I’m so screwed because I can’t get hold of them to help me out with the membership rewards points because all the different dates they communicated confused me

Does anyone know if we can use the new points to buy a generic Mastercard gift card instead of all the other cough like DJ gift cards and whatsoever? I don’t want to purchase a gift card just to be forced to use the $$ in a specific store.

Amex did state in the “Important Notice about your David Jones American Express Platinum Card” (I assume the name was slightly different for the standard DJ’s AMEX card and Storecard) email/letter that you can no longer redeem Membership Rewards points for digital gift cards as of the 13th of June and all other redemptions from the 1st of July, and they’ve never offered a generic gift card for redemption. Can’t say if Latitude do offer generic eftpos/Visa/Mastercard as they don’t show their Points Hub however until the 14th when everyone is transitioned, both online and in their app. I doubt they will though, as the Points Hub offers square in the Latitude app specifically mentions “Gift card redemption: Swap points for gift cards from your favourite retailers including David Jones”

It specifically stated in the “Important legal notice from American Express about changes to your current David Jones American Express Platinum Card” document that:
“If you are participating in the American Express Membership Rewards program, all eligible
purchases made on your David Jones American Express Platinum Card and posted to your account
will continue to earn points until 12 July 2024 9pm AEST. This is the day before your account
transitions to Latitude.
You may continue to redeem your points under the American Express Membership Rewards
Program through the following dates:
• Physical gift cards – up until 13 June 2024
• All other rewards – up until 1 July 2024.”

 

[elle]

Nope. Received my Prestige card today, added it to the Latitude app as it asks and followed all the instructions given, and you can’t do anything with it, as although the card account shows it just says “Active in 9 days” “Activate your credit card now to be ready once your account is transitioned” and you can’t otherwise do anything. Even the big “Welcome to your David Jones credit card” banner in app does nothing.

hmm maybe it will work in 9 days? i am still hesitant activating my card hoping to find out how the rewards work first thank u!

 

[centeredcalm]

hmm maybe it will work in 9 days? i am still hesitant activating my card hoping to find out how the rewards work first thank u!

It would, as yesterday 9 days from then is the 14th, when Latitude has said you would be able to spend on the new card. Other than knowing that 15,000 Latitude David Jones points is $100 to redeem directly on the DJ’s online store vs 20,000 AMEX David Jones MR points (as in Latitude is 5,000 points less than AMEX surprisingly) I’m honestly expecting most of the equivalent rewards redemptions are similar but unless someone who already has one active that wasn’t being transferred to confirm, the only other way of finding out before the 14th would be calling Latitude directly on 1300 550 006.

Personally though, it doesn’t bother me as it’s not my primary card, so as long as there’s a decent 100% confirmed airline partner (not just a half answer from a DJ’s chat rep) or a hotel partner that’s fine.